Capgemini
Transition Programme Director
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About The Role You Are Considering
Accountable for leading complex, high-value managed service transitions into Capgemini, this role is focused on taking services safely from a client organisation or incumbent supplier into steady-state operation. You will provide senior programme leadership across first-generation outsourcing and second or third-generation transitions, often in challenging, multi-supplier environments where continuity of service, confidence-building with senior stakeholders, and robust go-live readiness are critical.
The Transition Director combines strong transition expertise with large-scale programme delivery capability. Alongside service transfer, the role increasingly involves managing technical implementation dependencies such as tooling, monitoring integration, ServiceNow integration, testing, deployment and operational readiness, ensuring services are transitioned without disruption and are fully prepared for live operation.
Hybrid working
The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.
If you are successfully offered this position, you will go through a series of pre-employment checks, including identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service)
Your role
- Lead transition input to complex, high-value bids, shaping viable transition solutions, plans, assumptions and costs while balancing delivery risk, commercial competitiveness and client confidence.
- Be accountable for the end-to-end transfer of managed services from client organisations or incumbent providers into Capgemini, including first-generation outsourcing and second or third-generation supplier transitions.
- Establish and maintain robust governance structures at strategic, operational, and tactical levels, ensuring compliance with methodologies and contractual requirements.
- Provide comprehensive status reporting and proactively manage risks and escalations to ensure seamless execution and stakeholder alignment.
- Run transition programmes to meet agreed project, service and operational readiness objectives by the target dates and within agreed costs, ensuring services go live safely and remain stable.
- Ensure all transition activities align with contractual terms and requirements.
- Manage technical implementation dependencies within the transition, such as tooling deployment, monitoring integration, ServiceNow integration, testing and deployment activity, where these are required to enable service takeover.
- Focus strongly on service readiness, ensuring support models, rotas, documentation, knowledge transfer, tooling, processes and operational acceptance criteria are in place before go-live.
- Build confidence with senior client stakeholders, including CIO-level audiences, particularly where clients are handing over business-critical services or where incumbent supplier transitions are sensitive or time-constrained.
- Develop innovative, comprehensive, realistic and effective plans that meet client needs and expectations.
- Operate in difficult, complex or political environments taking full responsibility for outcomes. You represent and promote the group internally and externally including at board level.
- Develop strategic partnerships and strong relationships with internal and external clients and maximize benefit for all the parties.
- Help shaping and managing client expectations to grow projects portfolio on the account.
- Lead and build effective delivery teams to meet business objectives and transition requirements.
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At Capgemini, striving for equity, diversity and inclusion is part of everyday life, and will be part of your working reality. We have built an inclusive and welcoming environment, for everyone.
Your Skills And Experience
- Large-scale programme management experience in a client-facing managed services environment, ideally leading complex cross-tower programmes, multiple transition waves and business-critical service takeovers.
- Deep experience of managed services transitions, including first-generation outsourcing and second or third-generation transitions from incumbent suppliers.
- Senior-level stakeholder management, with the credibility to engage confidently with CIO-level clients, senior Capgemini leadership, incumbent suppliers and third-party vendors.
- Team management and people leadership.
- Effective risk and issue management.
- Management of project budgets.
- Commercial and contractual awareness.
- Experience of supporting RFP/ITT responses.
- Customer management and engagement.
- Broad technology awareness.
- Ability to manage technical implementation dependencies within a transition, including tooling, monitoring, ServiceNow integration, testing, deployment and operational acceptance.
- Management of 3rd parties.
You also have the subsequent experience and strengths:
- A broad understanding of managed service environments and the ability to work across multiple Capgemini offerings, including cloud, infrastructure, end-user services, service desk, cyber security, service management, SIAM, tooling and data services.
- Managing large, distributed project delivery teams with international capability.
- Running a range of transition / transformation projects.
- Taking services live safely by ensuring operational readiness, support processes, knowledge transfer, documentation and service acceptance are complete.
- Experience managing transitions where some technical implementation is required alongside service takeover, for example tooling deployment, monitoring integration or service management platform integration.
- Managing internal, client and third-party delivery teams of 25+ employees.
- Managing multiple vendors and suppliers.
- Industry recognised project management training and/or certification.
- Flexibility about work content and location/work arrangements.
- UK Security Clearance will be required.
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Your Security Clearance
To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.
To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.
Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.
Why you should consider Capgemini
Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. But when you join Capgemini, you join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs, and industry experts. A powerful source of energy that drives us all to find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses. And it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge and always pushing yourself to do better, you’ll build the skills you want. And you’ll use them to help our clients leverage technology to grow their business and give innovation that human touch the world needs. So, it might not always be easy, but making the world a better place rarely is.
About Capgemini
Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
Get the Future You Want | www.capgemini.com
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