Ampstek
Transition & Transformation Manager
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About Us
AmpsTek – a global technology leader since 2013 – is transforming how businesses approach technology and staffing solutions. Founded by seasoned technology leaders across the UK, Europe, APAC, North America, and LATAM, and with registered offices in 30+ countries, we deliver exceptional service, scalable solutions, and measurable impact.
With a portfolio of 200+ clients and millions of users across web and mobile platforms, we empower businesses to innovate, grow, and succeed. Join our team and be part of a dynamic, growth-oriented organization that values talent, creativity, and results.
Role: Transition & Transformation Manager
Location: London, UK (Hybrid 2 days onsite/week)
Client: Infosys
Contract: (Inside IR35)
Minimum years of experience: 10 years
Job Description
Role Overview
We are seeking a Transition & Transformation Manager to lead the successful delivery of large-scale transition and transformation initiatives within a complex, multi-supplier environment.
This role will be accountable for end-to-end transition execution, operating model transformation, and embedding new ways of working, ensuring minimal disruption to business operations and measurable value realisation. You will act as a trusted partner to senior client stakeholders, providing leadership across strategy, mobilisation, execution, and adoption.
Key Responsibilities
- Transition Delivery (Service Transition & Go-live)
- Lead planning and execution of transition activities across multiple waves, towers, and vendors
- Define and manage the transition strategy, plan, and governance framework
- Oversee knowledge transfer, service readiness, and BAU handover
- Ensure service continuity, operational readiness, and stabilisation (hypercare)
- Drive cross-functional alignment across client, incumbent, and delivery partners
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Transformation & Operating Model Change
- Define and implement Target Operating Model (TOM) aligned to business and IT strategy
- Drive transformation initiatives across process, tooling, organisation design, and service delivery model
- Identify opportunities for automation, optimisation, and service improvement
- Enable adoption of modern delivery approaches (e.g. Agile, Product-based delivery where relevant)
- Deliver measurable improvements across cost, efficiency, service quality, and customer experience
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Governance & Leadership
- Establish and lead Transition / Transformation Management Office (TMO)
- Define governance forums (e.g. SteerCo, Executive Reviews, Operational Boards)
- Own programme governance including RAID management, reporting, financial tracking, and KPIs
- Provide structured escalation, decision-making, and risk mitigation frameworks
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Stakeholder & Client Engagement
- Build strong relationships with CIO/CTO-level stakeholders and business leadership
- Act as the single point of accountability for transition and transformation delivery
- Facilitate decision-making, alignment, and issue resolution across stakeholders
- Provide advisory input on service strategy, transformation roadmap, and operating model
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Risk, Dependency & Performance Management
- Proactively identify and manage risks, issues, and interdependencies across workstreams
- Ensure delivery aligns with contractual commitments, SLAs, and regulatory requirements
- Monitor and report on programme performance, readiness, and outcomes
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Change Management & Adoption
- Lead organisational change management (OCM) initiatives to support transformation
- Drive communication, training, and stakeholder engagement plans
- Ensure business readiness and successful adoption of new processes and tools
- Track adoption metrics and benefits realisation against defined outcomes
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Service Integration & Continuous Improvement
- Operate within a SIAM / multi-supplier ecosystem, ensuring integrated delivery
- Align service performance across vendors and service towers
- Drive continuous service improvement (CSI) and innovation initiatives
- Strengthen governance, reporting, and operational control frameworks
Experience & Qualifications
Essential
- Extensive experience delivering large-scale IT transition and transformation programmes
- Proven experience in multi-vendor / SIAM environments
- Strong track record of leading complex, cross-functional programmes
- Experience establishing and running PMO/TMO and governance frameworks
- Demonstrated ability to engage and influence senior stakeholders (C-level)
Desirable
- Experience within Insurance or Financial Services environments
- Experience in outsourcing, digital transformation, or cloud modernisation programmes
- Familiarity with ITIL, Agile, DevOps, or product-centric delivery models
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