HM Revenue & Customs
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Role: English > Welsh Translator (Cardiff, Customer Experience Directorate)
About The Job
Job Summary
Join HMRC and discover a purposeful career with growth, a supportive workplace, and a strong sense of belonging. Hear from our employees about what it’s really like to work here:
📺 Visit our HMRC YouTube channel to watch the full employment stories.
📌 Important: Both your CV and Personal Statement must be fully submitted in Welsh. Applications not completed in Welsh cannot be considered.
About The Role
HMRC has launched the Customer Experience Directorate (CXD), uniting colleagues across the organisation to transform customer interactions. This new team is laser-focused on delivering simpler, accessible, and effective services in both English and Welsh.
We are recruiting for an enthusiastic and proactive translator based in Cardiff to join the Welsh Language Unit. This is a brilliant opportunity to contribute to high-quality translation services, supporting HMRC’s commitment to bilingual communication.
Why Work Here?
We are dedicated to:
- Driving innovative solutions
- Setting clear priorities and objectives
- Empowering colleagues to shape decisions
- Fostering collaboration and inclusive environments
Job Description
Core Responsibilities
Your role will include:
- Producing and proofreading high-quality English-to-Welsh translations across diverse materials.
- Using translation software to enhance workflow efficiency.
- Supporting terminology development and consistent written style.
- Collaborating on real-world translation projects, broadening your expertise in:
- Customer management
- Modern translation tools
- Welsh language service delivery
Key Behaviours & Growth
We’ll assess you against these behaviours during selection: 🔹 Communicating and Influencing 🔹 Managing a Quality Service 🔹 Delivering at Pace
You’ll also receive structured training to develop your skills in Welsh translation and related areas.
Person Specification
Key Responsibilities (Recurrent Duties)
- Delivering precise English-to-Welsh translations for varied documents.
- Expertise in using and optimising translation tools.
- Contributing to terminology consistency and written style refinement.
- Actively providing feedback to improve Welsh language service quality.
Essential Criteria
✅ Fluency in written and spoken Welsh and English. ✅ Degree in Welsh or equivalent qualification/experience in Welsh translation. ✅ Demonstrated knowledge of translation tools and processes (digital/offline). ✅ Ability to prioritise workloads and communicate effectively with stakeholders. ✅ Understanding of customer service needs in Welsh.
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Desirable Criteria (May boost selection if applicable)
👍 Membership of Cymdeithas Cyfieithwyr Cymru (Association of Welsh Translators). 👍 Strong familiarity with formats like Word, Excel, PDF, and HTML.
Key Information for Applicants
Salutation & Commitments
- Salary: £31,096 annual (plus £9,008 annual pension contribution from HMRC).
- Working Flexibility: Hybrid policy—up to 2 days/week remote work (office-based role, 60% including).
Additional Benefits
✔ Leave: Starts at 25 days/year, increasing by one day every year (max 30 days). ✔ Pension: HMRC contributes 28.97% of salary into Alpha Pension Scheme. ✔ Career Growth: Opportunities for coaching, development, and personal support. ✔ Flexible Family Policies: Comprehensive and supportive.
Selection Process
📌 Full application submission in Welsh (CV + Personal Statement). ▸ CV – Include employment history, qualifications, and translation experience (1-page, name-blind). ▸ Personal Statement (1,000 words max) – Explain:
- Your qualifications and skills relevant to Welsh translation.
- How you meet the Key Responsibilities and Essential Criteria. ▸ Desirable Criteria Statement (250 words, optional) – Attach if applicable.
📝 Assessment Phases:
- Sift – CV + Personal Statement reviewed.
- Interview – Conducted in Welsh and English. Tests experience, behaviours, and Welsh skills, paired with a written translation test.
Assessed for:
- Behaviours: Communicating/Influencing / Quality Service / Delivering at Pace.
- Technical: Proofreading full Welsh translations after interview.
About Hybrid Working
While your role requires office attendance (60%), we offer flexibility for up to 2 days remote work/week in suitable home environments.
Reasonable Adjustments Policy
We ensure your recruitment process is barrier-free. Contact us at unitybusinessservicesrecruitmentresults@hmrc.gov.uk if you need accommodations (e.g., language support).
Eligibility & Eligibility Notice
📍 Carefully confirm your selection in the eligibility cues on the application form; incorrect ticks may prevent consideration.
Recruitment Volatility
- Early closure of recruitment if applications far exceed expectations. Allowed, as per: 🔹 Accessibility adjustments. 🔹 Remote working permissions (eligibility-based).
Security & Strategic Diversity
- Success Profiles framework will guide assessing behavioural fit.
- Diversity Confident Scheme helps disabled candidates meet criteria.
- Redployment policy protects career growth despite redundancies.
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Your Geographic Commitment
Like any Civil Service role, appointments consider your stated preferences. If applying, highlight declaration of willingness to work in Cardiff.
Registration and Confidentiality
- Criminal Record Check: Mandatory postoffer.
- Protected: Internal Fraud Database (IFD) scrutiny to identify fraud/dishonesty costs.
- No AI Plagiarism: 100% of content must be unique. BMW is EMKA.
Next Steps
Join a Candidate Information Webinar!
Two sessions available: 📅 Thursday, 2nd July, 12:30pm – 1:30pm 📅 Friday, 10th July, 12:30pm – 1:30pm
🔗 To register: visit links provided. Both sessions cover: 🔸 Who we are 🔸 What we do 🔸 Q&A!
Further Guidance
💡 Support Using the HMRC Mobile App The app helps input past 5 years’ employment history. Register via Google Play/App Store; account required for authenticity.
⚠️ Ensure compliance for successful onboarding by confirming your NI number.
Application Highlight
⭐ Submitted entirely in Welsh language can compete for excellence on merit.
✍ Personal Statement Submission: Limit max 1000 words to showcase relevance to professional vision.
✅ Mark: By the time you receive awards/notification, we will communicate guarantees.
Need Support?
UBS Recruitment: 📧 Emails at unitybusinessservicesrecruitmentresults@hmrc.gov.uk (serve copy complaints directly *E-mails!) when required to address.
Closing Statement
Applications should relate BACK solely to experiences DEFINED BY YOU.
N.B.: Any catches (unethically generated or false) may subject you to application expiration.
If eligible, forward behalf . Submit full role via sensible CV+Statement building with effectiveness.*
*Merits Will Be Dictated By Talented (Selection Below Shema;)
Contact & Important Links
💬 Want to chat? Reach Gareth Williams at gareth.w.williams@hmrc.gov.uk.
📧 Address recruiting issues: unitybusinessservicesrecruitmentresults@hmrc.gov.uk
📝 Compliance Needs Advice? For detailed DAIS issues or support: vacancy-related assistance at GOV.UK
🔗 Explore general recruitment govt path: Working at HMRC – Applicant Info.
🏛 Behaviours & Security Practices
🔒 Applicants not meeting essentials for desired posts may see benchmarks applied directly.
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