London Hire Community Services
Transport Co-ordinator (35 hours per week)
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Department: Office & Management
Location: West Norwood
Compensation
£14.80 / hour
Job Title: Transport Co-ordinator
About London Hire Community Services
London Hire Community Services is one of the largest, specialist, and accessible vehicle operators in the UK. Providing quality passenger transport services across:
- Kent
- Surrey
- Wiltshire
- Oxfordshire
- Hertfordshire
- Milton Keynes
- and across London
We are pleased to announce the next phase of our expansion into the West Midlands and are now seeking talented individuals to join our team.
About the Role
The Transport Co-ordinator will support the smooth and successful delivery of quality passenger transport services in the region. This role ensures legal and contractual compliance through systems, processes, and meticulous monitoring.
This position is far from routine—each day offers varied responsibilities, meaning no two days will be the same. If you thrive in an empowering, dynamic environment where you are encouraged to continuously improve efficiency and effectiveness, this could be the perfect role for you.
Responsibilities
- Act as the first point of contact for all enquiries related to the depot and transport:
- Telephone
- In-person
- (Escalate concerns as necessary)
- Regularly provide local authority updates on service user attendance and attendance trends.
- Monitor and record usage of mechanical replacement vehicles (MRVs), reporting to the company’s insurer weekly.
- Assist with compliance paperwork administration, including:
- Inspections
- Servicing & maintenance records
- MOT tracking
- Defect management
- Collaborate with the management team to keep the Cordic dispatch system updated with changes, such as:
- Addition of new routes
- Removal of ceased routes
- Contract compliance support: Liaise with operational staff via:
- Telephone
- In-person meetings
- Provide notifications of route amendments
- Troubleshoot and provide technical support for dispatch system (Cordic) users where possible.
- Administrative assistance for the payroll team:
- Help complete timesheets
- Manage general payroll amendments for:
- Drivers
- Passenger Assistants
- Support project work as required, related to depot operations and transport management.
- Perform other reasonable duties as directed by management.
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Requirements
Essential Skills & Experience
- Strong organisation and IT skills are mandatory for this role.
- Must excel in telephone etiquette and possess clear written communication in English.
- Full commitment to Equality, Diversity, and Inclusion policies is required.
- Compliance with Health & Safety legislation (particularly the Health & Safety at Work Act 1974), along with adherence to all company health and safety policies.
- Must follow all company procedures and codes of conduct relevant to the role.
Benefits
- Hourly rate: £14.80/hour (equivalent to £26,936 per year)
- Hours: Monday–Friday, 35 hours per week
- Shift schedule aligns with operating hours: 06:00–18:00 (flexible based on business needs).
- Daily working time: 7 hours plus 1 hour unpaid lunch break.
- 30 days annual leave plus bank holidays.
- Access to the Employee Assurance Programme for additional support.
- Automatic pension scheme enrolment after three months of service.
- On-site parking available.
- Regular social functions to foster teamwork and engagement.
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