EMED Group
Transport Controller / Planner
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Transport Controller / Planner
Controller/Planner
Location Thurmaston, Leicester
Shift Pattern 4 on, 4 off (12-hour shifts)
The Role We are seeking organised, analytical individuals with a passion for route planning and logistics to join our team as a Controller/Planner. You will plan and control a high-volume, time-critical transport operation, ensuring scheduled patient journeys meet stringent KPIs, including:
- On-time arrivals
- Turnaround/collection times
- Timely return home
Key Responsibilities
- Efficiently manage the Patient Transport Service (PTS), including allocating patients to the right vehicle type and appropriately skilled crew based on mobility/clinical and safety requirements.
- Collaborate with hospital staff and departments to optimise vehicle and staff utilisation while protecting KPI performance throughout the day.
- Daily planning and dispatch management within the Cleric control system to ensure accurate resourcing and timely communication with sub-contractors, taxis, and volunteers.
- Real-time matching of demand and capacity—prioritising the correct vehicle and crew skill mix for journeys.
- Ensuring compliance with relevant service procedures while maintaining professional and polite handling of requests and queries.
- Handling clerical duties, such as checking booking lists, data input, and ad-hoc forms/invoices.
- Maintaining accurate and updated patient records and delivering high-quality service to patients and customers.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Applicant Requirements Experience Expected:
- Regulated, complex, time-critical operational environments (essential).
- Logistics, control, or route planning roles (desirable).
- Working to time-critical KPIs/service level targets and using operational systems (desirable).
Soft Skills:
- Excellent communication and interpersonal skills, including dealing with customers or members of the public.
- Commitment to customer-focused service with proven problem-solving and multi-tasking ability.
- Ability to stay calm under pressure and act with initiative.
About EMED Group
EMED Group is the largest Patient Transport and Care Partner to the NHS, with 4,000 colleagues across 60 depots. Our mission is to enhance health and wellbeing by providing tailored transport solutions, including patient care, community support, secure mental health services, and medical courier logistics.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Our Values
- Equality, diversity, and inclusion — fostering a workforce that reflects the communities we serve.
- A respectful, inclusive culture where every employee feels valued and empowered to perform at their best.
Benefits
- Financial protection: £5,000 life assurance for you and your family.
- Sick leave: Full-pay for 20 days after 2 years’ service.
- Healthcare support: 24/7 GP consultations, prescriptions, and second-opinion diagnostics.
- Wellness benefits: Mental health consultations, physiotherapy, and dental/optical safeguards.
- Pension scheme and Blue Light Card included.
- Uniform provided + EAP (Employee Assistance Programme) for health and wellbeing needs.
- Hospital cash plan with sickness protection and markdown reimbursement options.
- Training and recognition: Long-service awards, internal values-based incentives, and a Refer a Friend recruitment scheme.
- Community support: Participation in initiatives like EMED Foundation for colleagues and local charities.
- Flu vaccinations offered through an internal campaign.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills