THG Ingenuity
Transport Coordinator - Fulfil / 3PL
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About THG Ingenuity
THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment.
Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble.
Google x THG Warehouse – Transport Coordinator
Based at THG Omega, this role will be responsible for ensuring the successful execution of the operation between the THG Operations teams and the Transportation 3PLs (Carriers) and keeping accurate records of all products shipped. This role will also support cross-functional duties as described below.
The main objective of this role is to be a one stop shop and coordinate the day to day execution of Inbound, warehouse processing, and outbound activities across all channels, engaging with THG, Carrier and Google Teams cross-functional teams to ensure a smooth operation.
B2B Outbound Coordination
- Manage K&N OOR by coordinating daily pickups.
- Serve as a primary point of contact for the daily operations of THG B2B Outbound Operation and the relationship with Transportation carriers [KN].
- Ensure the OOR is up to date and troubleshoot any discrepancies between it and THG systems.
- Coordinate the daily coordination of pickup of goods from THG, including monitoring the accuracy of the data flow and physical handover of goods.
- Ensure system documents match physical orders and are correctly uploaded to THG System.
- Monitor bookings against THG daily capacity, and escalate when necessary. Ensure all documentation is completed on time.
- Ensure Google Security Trackers are placed on each and every shipment and accurately capture the information in the Overhaul interface prior to dispatch.
- Liaison between Google and THG for process improvements initiatives.
- Act as a point of contact for Google Security protocols [Overhaul] and liaise with GSRS [Google security team] for troubleshooting.
- Monitor outbound orders to ensure that all pallets are compliant and loading process is compliant.
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Inbound Coordination
- Serve as a primary point of contact for the daily operations of THG Inbound Operation and the relationship with Transportation carriers [DSV, DGF].
- Ensure every inbound delivery is booked with THG following the agreed process prior to delivery.
- Liaison between Google and THG responsible for QC protocols of inbound goods are met.
- Liaison between Google and THG to manage intake capacity and enable a steady flow of Inbound shipments without compromising carriers SLA.
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E-comm Outbound Coordination
- Serve as a primary point of contact for the daily operations of THG B2C Outbound Operation and the relationship with Transportation e-comm carriers [DPD & DHL Express].
- Daily coordination of pickup of goods from THG, including monitoring the accuracy of the data flow and physical handover of goods including weekend Ops by liaising with THG weekend teams.
- Liaison between Google and THG to manage output capacity and enable a steady flow of outbound shipments without compromising carriers SLA.
THG Ingenuity is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.
THG Ingenuity is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG Ingenuity please contact one of our Talent team to discuss further.
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