Transport for London
Transport Enforcement and Investigations Officer
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Transport Enforcement and Investigations Officer
Transport Enforcement and Investigations Officer
Grade: TEIO
Salary: £44,456.00 + Shift Allowance Contract Type: Permanent Location: Palestra House / Fieldwork deployment across TfL network Closing Date: 10th July at 23:59 Reference: 4872 Team: Investigations Team
About the Role
As a Transport Enforcement and Investigations Officer, you will uphold the integrity of London’s transport network and the taxi & private hire industry. Through investigations, enforcement, and intelligence-led approaches, you will:
- Foster a safe, secure, and fair environment for customers, drivers, operators, and colleagues.
- Investigate fare evasion, fraud, licensing violations, and transport offences.
- Conduct intelligence gathering, evidence collection, interviews, and case management.
- Work independently and collaboratively with police forces, local authorities, operators, and stakeholders to reduce non-compliance and enhance public safety.
No two days are the same—this frontline operational role demands varied, proactive, and impactful work essential to London’s transport effectiveness.
Responsibilities
You will be expected to:
- Investigate fare evasion, fraud, and transport-related offences, including:
- Taxi & private hire licensing violations
- Persistent offender profiling and risk assessment
- Gather, analyse, and assess evidence and intelligence to build compelling cases.
- Conduct discreet and structured interviews with:
- Witnesses
- Customers & drivers
- Operators & suspected offenders.
- Prepare professional reports, case files, and evidence briefs for prosecutors, courts, or internal investigations.
- Support enforcement operations across bus, tube, rail, taxi, and private hire networks.
- Work with police, licensing authorities, and enforcement partners to secure regulatory compliance.
- Present evidence in court proceedings and liaise with legal teams as required.
- Maintain accurate case records and ensure adherence to relevant legislation, policies, and procedures.
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Requirements
Essential
- Strong communication skills (verbal and written), including ability to:
- Build rapport
- Challenge appropriately
- Present evidence clearly and professionally.
- Critical thinking and attention to detail to assess information, identify patterns, and evaluate evidence in complex scenarios.
- Resilience and professional judgement to handle:
- Conflict de-escalation
- High-pressure situations
- Difficult conversations with neutrality.
- Ability to work independently under tight deadlines while still aligning with team goals.
- Compliance with TfL’s vetting requirements (right-to-work checks) and ability to demonstrate authenticity in your application.
Desirable Experience
This role particularly welcomes candidates from:
- Law enforcement (police, border force, prison service)
- Security, military, or investigative roles
- Regulatory or licensing enforcement (e.g., taxi licensing, public protection, compliance)
- Customer-facing operational posts with conflict-resolution experience
Why Join Transport for London?
- Impact: Play a pivotal role in protecting one of the world’s largest transport networks and its stakeholders.
- Training & Growth: Access to extensive on-the-job training and flexibility to develop specialist investigative skills.
- Purpose-Driven Work: Support public safety, compliance, and London’s reputation as a leading transport hub.
- Exclusive Benefits (see below)
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Benefits
As part of TfL, you’ll enjoy: ✔ Final salary pension scheme – secure retirement planning.
✔ Free travel across TfL’s entire network (bus, tube, tram, rail).
✔ 75% reimbursement for standard National Rail fares from home.
✔ 29/30 days annual leave (plus public & bank holidays).
✔ Supportive work-life balance – whilst this is a frontline, shift-based role, TfL promotes inclusivity where possible.
✔ Private medical insurance (discounted scheme).
✔ Cycle-to-work scheme (tax-efficient cycling support).
✔ Discounted Eurom seguroates travel, retail schemes, and exclusive local offers.
✔ Permanent contract with fair notice for appointments.
Equality, Diversity and Inclusion
TfL is committed to fairness and representation of London’s diversity. Key commitments:
- We are proud to be a Disability Confident employer, guaranteeing interviews to all disabled candidates meeting the essential criteria.
- We use anonymising software in CV screening to reduce bias.
- We welcome applications from all backgrounds and are proactive in fostering an inclusive culture.
Application Process
- Submit a CV only (no cover letter required).
- Reflect key skills, knowledge, and experience detailed in this job description.
- Use PDF format – no photographs or images allowed.
- Ensure your application aligns with the essential criteria for consideration.
Vetting Process
All offers are subject to:
- Right-to-work verification (UK residency checks).
- TfL’s Vetting Charter – details at: https://tfl.gov.uk/corporate/careers/our-vetting-process TfL requests honest and accurate information to ensure a fair, safe, and appropriate hiring process.
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