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Job Title: Transport Operator
Location: Wimblington
Salary: Competitive
Job Type: Full-time, Permanent
Working Pattern: 4 On 4 Off nights shift pattern
Main Purpose Of The Role
The main purpose of the role is to ensure the effective running of the day to day Knowles Transport fleet to plan and manage effective movement of freight around the country.
Key aspects of the role include providing strong planning of the operational logistics arm of the business, effectively communicating with the customer service team to meet the demands of the customer and providing the best customer service possible to internal and external stakeholders.
Please note that candidates must be a commutable distance from Wimblington to be considered for this role.
Key Responsibilities
Fleet / Driver Management:
- Ensure the Effective Running of the Knowles Fleet Through
- Allocation of 100% of the daily plan against all drivers and loads
- Following and updating the execution of the daily plan including systems updates
- Maximising drivers' working hours within the Tachograph and WTD framework
- Making decisions on how many vehicles are required to deliver shipments
- Communication of any issues or failures that are unavoidable to the relevant customer/representative including out of hours communication
- Proactive management of the fleet: including making changes and replanning any issues with loads or drivers
- Communication of the plan to all drivers to ensure the drivers are all in place at the correct times to collect loads and deliver them (Debrief)
- Ensuring completion of a thorough handover to the next Transport Operators on the following shift
- Attending Daily Operational meetings on a rota basis with timely information about the previous and current day's plan
- Working together with the planners to achieve the customer requirements
- Working out costs of delivery and monitoring revenue on a day to day basis
- Working in tandem with the other Transport Operators within the team on the same shift and on other shifts
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Systems
- Entering of all driver and vehicle information of the daily plan into Road Runner for the following 24 hours
- Updating Road Runner with live load information when debriefing drivers in person or over the phone
- Understanding and checking of the Warehouse Management system to foresee any issues with loads
Cost Control
- Minimise overtime, nights out and demurrage. Reduce agency labour through effective planning of driver and vehicle usage
Customer Service
- Promptly answering telephone in a professional manner and dealing with field and customer enquiries.
- Speaking to drivers to understand their issues and offer resolutions in planning to the management of their loads.
- Portraying a professional appearance and manner at all times as a representative of Knowles Transport
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Communication
- Monitor the previous day's shipments in order to provide delivery information and communicate to relevant internal/external customer in a timely manner should issues require escalation.
- Liaise directly and in a timely manner with internal/external customer to advise them of issues or delays along with planned corrective action, so as to maintain a two-way communication flow and minimise customer dissatisfaction
Teamwork
- Encouraging teamwork within the workplace by displaying the correct behaviours towards all members of the Knowles Transport Ltd teams
- Maintaining standards of health and safety, hygiene and security in the work environment.
- Have the confidence to have open discussions with colleagues to enable decisions to be made about changes to the plan
- Have the ability and openness to changes within the workplace
- Have the flexibility over shift patterns to support the team
- Have a proactive nature to enable process improvements and changes to happen to give a positive impact on productivity
- Be professional
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