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Transport Planner
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Job Type: Full Time, Permanent
Location: Halstead, Essex
Salary: A GBP 31,000 to A GBP 35,000 DOE
Working Hours: Monday - Friday, 40 hours per week
Benefits
If you're organised, proactive, and thrive in a fast-paced environment, discover an exciting career with one of Essex's leading independent transport companies. Enjoy the security of working for a family-run business while receiving the support, training, and opportunities to develop your career.
About the Role
Offering a friendly team, a competitive salary, and a secure position within an established company, we are looking for a positive and motivated Transport Planner to join our team in Halstead, Essex.
Brooks Transport Services Ltd is a family-owned company with over fifty years of experience operating in the fast-moving commercial and consumer goods environment, including the high-end, high-value product sectors. We provide our clients with a comprehensive transport solution where customer service is always at the forefront and never compromised.
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Responsibilities
- Plan and coordinate daily and weekly transport schedules to maximise fleet efficiency and vehicle utilisation.
- Allocate vehicles and drivers while ensuring compliance with Driver Hours Regulations and all relevant transport legislation.
- Monitor live transport operations, responding quickly to delays, vehicle breakdowns, and last-minute changes to minimise disruption.
- Liaise with drivers, customers, and internal departments to ensure the smooth and efficient delivery of transport services.
- Handle inbound telephone enquiries professionally and provide excellent customer service at all times.
- Schedule and confirm customer deliveries, ensuring booking requirements are met.
- Accurately input, maintain, and update transport data and operational records.
- Prepare daily delivery paperwork and driver documentation to support efficient operations.
- Identify opportunities to improve planning processes, operational efficiency, and customer service standards.
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Person Specification
About
We are looking for a Transport Planner who is passionate about delivering an outstanding transport service, enjoys solving problems, and works well under pressure. The successful candidate will have the following:
- Excellent organisational and time management skills.
- Strong attention to detail and the ability to prioritise multiple tasks.
- Excellent communication, interpersonal, and customer care skills.
- A positive, proactive, and flexible approach to work.
- The ability to work efficiently both independently and as part of a team.
- Previous experience within transport, logistics, or a similar planning environment is desirable.
- A commitment to maintaining high standards of quality and supporting company values.
- Flexibility to work additional hours when required to meet operational demands.
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