Transport Planner & Traffic Officer Apprentice

Join our family-owned logistics business, now in its third generation, as a Traffic Officer & Planning Apprentice and start your career at the heart of transport operations. As you develop, you’ll gain hands-on experience across general haulage, specifically flatbed transport operations.

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• You will support the processing of proof of deliveries and assist with driver debriefs
• The role includes regular communication with drivers, customers, and internal teams to keep operations running smoothly
• You’ll also book agency drivers, carry out administration, and maintain accurate records
• You’ll then be introduced to supporting route planning along the way too
• Working with a very experienced team, you’ll schedule routine maintenance and repairs for defective vehicles

Where you'll work

UNIT 3
CLAYCLIFFE ROAD
BARUGH GREEN
BARNSLEY
S75 1LR

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider
INTEC BUSINESS COLLEGES LIMITED

Training course
Traffic operator (level 2)
Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Comply with regulations and legislation when working. For example, drivers working hours, working time directive, and Driver and Vehicle Standards Agency (DVSA) guidance.
• Comply with health and safety when working.
• Follow company policy, processes and standard operating procedures.
• Plan and prioritise daily activities for example to customer job requirements, back loads, delivery.
• Plan multiple drop routes and jobs.
• Inputting customer jobs for collection and delivery.
• Track job progress.
• Amend or re-plan routes when delivery circumstances change, for example, changing weather conditions, road closures and accidents, customer requirements.
• Adapt approach when supporting operation with, for example, changing weather conditions, road closures and accidents.
• Record or enter information - paper based or electronic. For example, job sheets, handover documents, work sheets, and checklists.
• Optimises routes, vehicle type and loading.
• Comply with company specific policy and procedures by using the appropriate mode of transportation for ultra-low emission zones (ULEZ) and clean air zones.
• Arrange the maintenance and inspection of the vehicle.
• Use technology, and systems. General data protection regulation (GDPR). Cyber security.
• Use the traffic management system or other relevant systems, to add, and update customer job requirements.
• Conduct a briefing or debriefing session with colleagues.
• Communicate in writing with others for example, internal and external customers, colleagues, and managers.
• Communicate with others verbally for example, internal and external customers, colleagues, and managers.
• Manage customer queries and complaints.
• Apply the company’s service standards for internal and external customer services.
• Escalate issues, for example, driver infringements and non-operational procedures.
• Apply team working and wellbeing principles.
• Apply equity, diversity, and inclusion principles in the workplace.
• Carry out and record learning and development activities.