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Transport Shift Manager
Nights Transport Shift Manager (Bedford)
Location: Bedford Schedule: 4 on 4 off nights roster
About the Role
We are seeking a Nights Transport Shift Manager to join our Transport Team in Bedford. In this critical role, you will lead a fleet of 150 tractor units responsible for delivering up to 200 retail orders daily, including x-dock and trunking routes from our Distribution Centre.
This position requires hands-on management of operations, heavy responsibility for safe and efficient deliveries, and a strong focus on performance, team accountability, and compliance.
Key Accountabilities
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Team Leadership & Control:
- Manage a team of drivers and clerical staff, ensuring adherence to company guidelines, professionalism, and operational efficiency.
- Provide direction, leadership, and motivation to achieve high performance standards.
- Foster a collaborative team culture where colleagues understand their environmental and health & safety responsibilities.
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Operational Excellence & Accountability:
- Oversee daily operations to ensure high performance levels and excellence in service delivery to stores and customers.
- Achieve targeted daily/weekly KPIs (Key Performance Indicators).
- Challenge unsound practices and promote best-in-class health, safety, and environmental compliance.
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Service & Operational Delivery:
- Deliver first-class service to the store network, including safe and timely stock deliveries.
- Ensure administrative standards remain optimal (e.g., compliance with RTD, EU Driver Hours Rules, and the Working Time Directive).
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Performance Monitoring & Staff Oversight:
- Conduct detailed pre-drive "Pre-Briefs" and post-shift "De-Briefs" for all drivers.
- Track performance, timekeeping, overtime, and sickness, taking appropriate corrective actions where necessary.
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Yard Management & Systems:
- Manage shunter operations to optimise efficiency and punctuality of yard/transfacts.
- Maintain Accudata Transport Database with accurate records.
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Flexibility & Responsibilities:
- Perform additional duties as required for seamless operational management.
Skills & Experience Required
- Management Experience:
- Proven experience managing a volume-driven transport operation with responsibility for teams and performance outcomes.
- Leadership & Team Management:
- Outstanding leadership, team-building, and motivational skills.
- Health & Safety Awareness:
- Commitment to driving safety excellence and challenging poor practices.
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Industry & Customer Service:
- Preferably with retail delivery experience for understanding customer needs.
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Essential Soft Skills:
- High levels of energy, flexibility, commitment, and a problem-solving attitude for a dynamic work environment.
Benefits Package
A competitive salary alongside a comprehensive benefits scheme:
- Discounts in all B&M Stores
- Free on-site parking
- Colleague Portal with additional savings on retailers’ goods, hospitality, and more
- Leadership and career development opportunities
Visit https://careers.bmstores.co.uk/our-bm-benefits/ for full details.
B&M Retail is an equal opportunities employer. We are committed to diversity, inclusion, and fostering an equitable culture where every colleague can thrive.
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