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Travel Advisor
We’re looking for an experienced and passionate Luxury Travel Advisor to join our friendly, award-winning team. We are a well-established and dynamic luxury travel agency based in Chelsea London, that offers inspiring tailor-made trips across the globe to travelers.
We are looking for a brilliant Italian/Spanish/French speaker to join our small and experienced team.
Role requirement:
- Excellent sales and negotiation skills
- Experience or degree in the Luxury Tourism and Hospitality sector
- Experience in communication and Marketing
- Excellent verbal and written English, Italian or Spanish
- Good Level of geographical knowledge of the world
- A team player with a friendly approachable manner and a real passion for travel, preferably well-travelled
- Good attention to detail, dedicated and organized
- GDS knowledge is a plus
- Adaptable and autonomous with great initiative and a sense of responsibility
- Up-to-date knowledge of Outlook, Word and Excel.
Key Responsibilities:
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Client Relationship Management
- Build and maintain long-term relationships with high-net-worth clients, understanding their preferences, travel history, and lifestyle needs.
- Provide personalized, concierge-level service with meticulous attention to detail at every stage of the travel experience.
Itinerary Design & Planning
- Curate bespoke travel experiences, including flights, accommodations, private transfers, dining, excursions, and exclusive events.
- Anticipate client needs and design seamless end-to-end itineraries that exceed expectations.
Luxury Product Knowledge
- Stay up to date with luxury destinations, premium airlines, five-star hotels, resorts, villas, and unique experiences worldwide.
- Develop strong relationships with luxury travel partners and suppliers to secure exclusive access, upgrades, and privileges.
Sales & Revenue Growth
- Identify opportunities to upsell and cross-sell premium services and experiences.
- Consistently meet or exceed sales and revenue targets through consultative selling and client retention.
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Operational Excellence
- Manage bookings, confirmations, and documentation with accuracy and efficiency.
- Proactively handle last-minute changes, cancellations, or special requests while ensuring minimal disruption to the client experience.
Crisis & Issue Resolution
- Provide 24/7 support where required, responding swiftly to unexpected travel disruptions or client concerns.
- Maintain discretion, professionalism, and problem-solving skills under pressure.
Market & Trend Awareness
- Monitor emerging travel trends, destinations, and exclusive offerings to provide clients with innovative recommendations.
- Attend luxury travel trade shows, networking events, and supplier training sessions to strengthen expertise.
The Package:
The successful candidate can expect a competitive salary depending on experience, along with excellent additional company benefits.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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