AXA Partners
Travel Commercial Systems Manager
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Join AXA as a Travel Commercial Systems Manager – Shape the Future of Travel Insurance!
As the Travel Commercial Systems Manager, you will be at the heart of AXA's digital travel insurance operations. Your mission will be to coordinate and execute activities that support and enhance our UK&I travel systems, including the Guidewire claims management platform and digital customer channels. You'll ensure our commercial configurations are accurate, up-to-date, and optimised for performance.
Your work will directly influence how we onboard new partners, manage existing schemes, and analyse data to improve our offerings. You'll also collaborate with global teams, internal stakeholders, and external partners to deliver innovative solutions that meet business needs and regulatory standards.
What You’ll Be Doing
- Onboard and Launch: Lead the onboarding of new partners and the launch of new schemes, ensuring seamless integration.
- Maintain & Optimize: Keep existing schemes and policies current, analysing feedback to improve coverage and operational efficiency.
- Configure Systems: Manage the setup and updates of commercial systems, including Guidewire Data Loaders, Scheme Models, and Diagnostic Trees.
- Collaborate & Communicate: Work closely with global asset teams, operational, and commercial stakeholders to ensure system upgrades and configurations are aligned and tested.
- Data & Reporting: Partner with the MI/Reporting team to ensure products are correctly reflected in KPIs and reports.
- Support & Cross-Cover: Provide support to related business lines like Motor & Home, sharing expertise and resources across teams.
- Drive Continuous Improvement: Stay ahead of industry trends, suggest enhancements, and implement best practices for system performance and user experience.
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What You’ll Bring
Experience & Skills:
- Proven experience in B2B commercial or account management, ideally within insurance or service-based sectors.
- An understanding of AI and its uses in service-based propositions.
- Deep understanding of insurance contracts, schemes, and regulatory requirements.
- Skilled in configuring, validating, and controlling insurance products and digitized business logic.
- Familiar with managing technical projects, testing cycles, and working with digital channels.
- Comfortable working with new technologies, automation, and virtual teams.
- Knowledge of financial services industry practices is a plus.
Interpersonal Skills:
- Action-oriented, responsible, and proactive.
- Methodical problem-solver with a data-driven mindset.
- Excellent communicator, able to articulate complex concepts clearly.
- Adaptable and resilient, thriving in ambiguous or changing environments.
- Future-focused, always seeking ways to improve processes and systems.
What We Offer
At AXA Partners, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:
- Starting salary circa £45,000 depending on experience
- 25 days annual leave, rising to a maximum of 27 days (based on a 5 day week)
- Retail Discounts
- Company Shareplan / Scheme & Loan
- Cycle2Work Scheme
- Discounted Home Insurance
- Employee Assistance Scheme
- Dr@Hand
- Discounted Gym Membership
- Free Financial Education/Pension Seminars
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To apply, click on the ‘apply’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response - globalhr@partners.axa.
Who We Are
We’re AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection – with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive – offering solutions and services that make sure we’re always at people’s side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we’re always looking at new ways to offer seamless and reassuring experiences when it really matters.
Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract)
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