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Travel Consultant Apprentice
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Interested in becoming a Travel Consultant? Epping Holidays & Cruises are seeking an Apprentice to join their award-winning team. An exciting opportunity to earn while you learn, working alongside experienced travel professionals in a friendly environment, supporting customers with holiday enquiries face to face, by phone, and via email.
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
This apprenticeship opportunity will allow you to have first-hand experience in a busy award-winning travel agency surrounded by travel professionals supported by their sister travel store Adore Travel and Cruises you will:
- Meet and greet new and existing customers in store, providing a professional warm welcome
- Handling holiday enquiries, face to face, over the phone and email
- Training and development - this may also include exciting opportunities to attend industry events in the UK and overseas
- Research and explore holiday enquiries using online platforms, reservation agents and email
- Booking clients holidays, providing first class service end to end using learnt top class selling skills
- Administration in all areas relating to travel
- Providing excellent customer service
- Working towards store targets and individual targets set out
Where you'll work
81 High Street
Epping
Essex
CM16 4BD
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
A S TRAINING (INTERNATIONAL) LIMITED
Training course
Travel consultant (level 3)
What you'll learn
Course contents
- Geography: Source and provide reliable and relevant geographical information that will help inform enquiries, support customers’ travel decisions and close sales
- Travel Information: Source and provide accurate and relevant travel information that will ensure customers have a positive travel experience
- Industry Practice: Carry out transactions, using a range of reservation and booking systems, according to standard industry practices and the procedures of the business, ensuring that customers are offered travel options that will meet their individual needs within agreed deadlines
- Travel Options: Source travel options, work with relevant industry suppliers and produce detailed itineraries that best meet customers’ needs
- Product and Service: Match customer needs to products and services and identify opportunities to upsell, suggest alternatives, introduce an enhanced competitive offer when appropriate and always aim to maximise profit when closing the sale
- Customer: Engage customers by building rapport and take opportunities to adapt communication styles to match their needs and deliver an enhanced service which encourages repeat business and consistently aims to exceed their expectations
- Legal and Compliance: Conduct the business transaction in compliance with travel industry regulations, approved codes of practice and business policy and continuously monitor the process to ensure accurate information and advice is given to customers
- Industry Technology: Use technology effectively and efficiently and input data accurately in accordance with business procedures
- Business: Actively support business performance by meeting agreed targets and providing travel solutions for customers varying needs and budgets in a way that is profitable to the business
- Sales: Achieve and exceed commercial targets by applying selling techniques that are appropriate to all customer types, take opportunities to maximise sales for example by selling promotions and preferred supplier programmes and maximise financial performance by upselling, cross-selling and calculating fares and refunds accurately
- Team and Personal Performance: Work constructively with team members to deliver travel plans and experiences that meet customer needs and recognise opportunities for self and team development to improve performance
- Communication: Select and use appropriate methods of communication including digital technologies according to the customer and the nature of the travel details being conveyed, ensuring quotes and prices are presented accurately
- Sustainability: Adapt working practices to minimise the negative effect on the environment
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Training schedule
- This apprenticeship forms part of a formal qualification; on successful completion you will achieve a level 3 Travel Consultant qualification that will be added to your digital achievement record
- Working with our chosen training provider you will be assigned a specialist Travel Assessor who will be working closely with you throughout your apprenticeship to ensure you have a robust, enjoyable, and enriching journey
- Training will be carried out online/face to face, both individually and as part of a classroom, to ensure you have an enhanced experience. You will be assigned 6 hours a week in the workplace to spend towards your qualification with full support from your manager and assessor
- Learning first hand from training specialists and peers you can become a fully-fledged Travel Consultant in little over a 12-month period
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Desirable qualifications
GCSE in:
- Maths & English (grade C / 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Customer care skills
- Team working
- Geography
Other requirements
This apprenticeship is for someone seeking a career in the travel industry at beginner's level.
Epping Travel & Cruises Ltd is an award-winning independent travel agency specialising in cruises, luxury holidays, tailor-made itineraries, ski holidays and worldwide travel. With over 50 years of combined industry experience, our knowledgeable and passionate team is committed to delivering exceptional customer service and creating unforgettable travel experiences for our clients.
As specialists in both popular and bespoke travel, we work with all major cruise lines and leading tour operators, offering expert advice and personalised holiday planning. We pride ourselves on building long-lasting relationships with our customers through professionalism, attention to detail and a genuine passion for travel.
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
On successful completion of the Travel Consultant Level 3 apprenticeship, you may be offered the opportunity to complete a further qualification that will enhance your skill set. Next steps will be discussed in your 1-2-1's.
The contact for this apprenticeship is:
A S TRAINING (INTERNATIONAL) LIMITED
A S Training International
info@as-training.co.uk
The reference code for this apprenticeship is VAC2000043774.
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