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Travel Consultant Apprenticeship
Lincoln
£15.6k/yr
Posted 3 days ago
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Travel Chaps is an award-winning travel company offering a fantastic start to your career in travel. Earn while you learn beside skilled professionals, becoming a Travel Consultant, managing enquiries in person, by phone & email; from first contact through to the client's return home. Ideal for someone passionate about travel.
Requirements
- GCSE in Maths and English (grade C/4)
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Team working
- Geography
Responsibilities
- Meet and greet new and existing customers in store, providing a professional warm welcome
- Training and development; this may also include exciting opportunities to attend industry events in the UK and overseas
- Research and explore holiday enquiries using online platforms, reservation agents and email
- Booking clients' holidays, providing first-class end-to-end service
- Administration in all areas relating to travel
- Providing excellent customer service
- Working towards shop targets and individual KPI's
- Geography: Source and provide reliable and relevant geographical information that will help inform enquiries, support customers’ travel decisions and close sales
- Travel Information: Source and provide accurate and relevant travel information that will ensure customers have a positive travel experience
- Industry Practice: Carry out transactions, using a range of reservation and booking systems, according to standard industry practices and the procedures of the business, ensuring that customers are offered travel options that will meet their individual needs within agreed deadlines
- Travel Options: Source travel options, work with relevant industry suppliers and produce detailed itineraries that best meet customers’ needs
- Product and Service: Match customer needs to products and services and identify opportunities to upsell, suggest alternatives, introduce an enhanced competitive offer when appropriate and always aim to maximise profit when closing the sale
- Customer: Engage customers by building rapport and take opportunities to adapt communication styles to match their needs and deliver an enhanced service which encourages repeat business and consistently aims to exceed their expectations
- Legal and Compliance: Conduct the business transaction in compliance with travel industry regulations, approved codes of practice and business policy and continuously monitor the process to ensure accurate information and advice is given to customers
- Industry Technology: Use technology effectively and efficiently and input data accurately in accordance with business procedures
- Business: Actively support business performance by meeting agreed targets and providing travel solutions for customers varying needs and budgets in a way that is profitable to the business
- Sales: Achieve and exceed commercial targets by applying selling techniques that are appropriate to all customer types, take opportunities to maximise sales for example by selling promotions and preferred supplier programmes and maximise financial performance by upselling, cross-selling and calculating fares and refunds accurately
- Team and Personal Performance: Work constructively with team members to deliver travel plans and experiences that meet customer needs and recognise opportunities for self and team development to improve performance
- Communication: Select and use appropriate methods of communication including digital technologies according to the customer and the nature of the travel details being conveyed, ensuring quotes and prices are presented accurately
- Sustainability: Adapt working practices to minimise the negative effect on the environment
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Benefits
- Wage: £15,600 for your first year, then could increase depending on your age
- National Minimum Wage rate for apprentices
- The pay may be negotiated and may rise after a probation period has been successfully completed.
- Training course: Travel consultant (level 3)
- Hours: 37 hours 30 minutes a week
- Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
- Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
- Training schedule: Your training plan: This apprenticeship forms part of a formal qualification; on successful completion, you will achieve a Level 3 Travel Consultant qualification that will be added to your digital achievement record
- Working with our chosen training provider, you will be assigned a specialist Travel Assessor who will be working closely with you throughout your apprenticeship to ensure you have a robust, enjoyable, and enriching journey
- Training will be carried out online, face-to-face, both individually and as part of a classroom, to ensure you have an enhanced experience
- You will be assigned 6 hours a week in the workplace to spend towards your qualification with full support from your manager and assessor
- Learning first-hand from training specialists and peers, you can become a fully-fledged Level 3 Travel Consultant in a little over a 12-month period
- After this apprenticeship: Your earnings can increase over time with an apprenticeship. On successful completion of the Travel Consultant Level 3 apprenticeship, you may be offered the opportunity to complete a further qualification that will enhance your skill set. The next steps will be discussed in your 1-2-1's.
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Application Process
- Start date: Tuesday 1 September 2026
- Duration: 1 year
- Positions available: 1
About Travel Chaps
- Travel Chaps is an award winning business in Lincoln, who are part of the Hays consortia.
- We pride ourselves on providing concierge level client care with holiday, honeymoon, and cruise planning.
- ATOL and ABTA protected.
- https://travelchaps.co.uk/
Contact
- The contact for this apprenticeship is: A S TRAINING (INTERNATIONAL) LIMITED
- A S Training
- info@as-training.co.uk
- The reference code for this apprenticeship is VAC2000040660.
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Skills
Travel
Customer service
Sales
Administration
Communication
IT skills
Geography
Attention to detail
Team working