Emirates
Travel Consultant (Sales) Emirates Holidays UK
London
Posted 1 day ago
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Job Purpose
To achieve all Sales revenue, margin, and passenger targets as assigned by the Manager.
- Have an ability to piece together an itinerary of twin or multi-centers and/or sell from ready-made product banks to ensure sales KPIs are achieved.
- Ancillary and Upselling of Flights, Rooms, Meal plans, Multi-centres, Excursions, Static Tours, and Tailormade itineraries and Tours.
- Handle all delegated work by Team Leaders to do with any Sales matters and ad hoc work which could include reports handling.
- Monitor & Handle all Salesforce Inboxes (Sales) Correspondence within the required SLAs.
- Contribute towards your own personal development by keeping abreast of our Air & Non-Air Product offerings to ensure an up-to-date knowledge of the EKH Portfolio. This includes destination entry requirements, product updates, and tours and excursions offered at the destination.
- Be able to effectively communicate with customers to leverage the brand values, generate repeat business, and work to very high standards of customer service delivery to ensure all KPIs are achieved.
- Demonstrate the ability to form valuable relationships with our customers whilst leveraging our brand values to ensure repeat business and creation of a direct customer database.
- Be able to interact and effectively communicate with a host of third-party suppliers to complete any requirement for our customers.
- Have the agility and business sense to deal with sudden disruptions such as Force Majeure or other types of crisis situations including, but not limited to, cancellation situations pre or post departure.
- Be able to multi-task in a fast-paced Sales environment.
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Qualification
- Ancillary and Upselling of Flights, Rooms, Meal plans, Multi-centres, Excursions, Static Tours, and Tailormade itineraries and Tours.
- Handle all delegated work by Team Leaders to do with any Sales matters and ad hoc work which could include reports handling.
- Monitor & Handle all Salesforce Inboxes (Sales) Correspondence within the required SLAs.
- Contribute towards your own personal development by keeping abreast of our Air & Non-Air Product offerings to ensure an up-to-date knowledge of the EKH Portfolio. This includes destination entry requirements, product updates, and tours and excursions offered at the destination.
- Be able to effectively communicate with customers to leverage the brand values, generate repeat business, and work to very high standards of customer service delivery to ensure all KPIs are achieved.
- Demonstrate the ability to form valuable relationships with our customers whilst leveraging our brand values to ensure repeat business and creation of a direct customer database.
- Be able to interact and effectively communicate with a host of third-party suppliers to complete any requirement for our customers.
- Have the agility and business sense to deal with sudden disruptions such as Force Majeure or other types of crisis situations including, but not limited to, cancellation situations pre or post departure.
- Be able to multi-task in a fast-paced Sales environment.
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Eligibility Criteria
- Applications from staff who have not completed 12 months’ service in their current position will not be considered. Staff who have moved to their current position following a lateral transfer may apply at any time.
- Candidates must have the legal right to live and work in the U.K. The Company will not assist in obtaining visas/work permits.
- Staff should apply through HR Direct Self Service on Groupworld using the above reference.
Salary & Benefits
- Competitive
- Company Pension Scheme
- Private Medical Insurance and Health Cash Plan
- Life & Accident Insurance
- Travel Industry benefits
- Profit Share eligibility
- Meal Allowance
- Transport Allowance
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Skills
Sales
Customer Service
Itinerary Planning
Upselling
Communication
Relationship Building
Crisis Management
Multi-tasking
Salesforce
Product Knowledge
Destination Knowledge
Team Collaboration
Report Handling
Third-party Supplier Interaction
Agility
Business Sense
Location