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Travel Manager
Global Mobility & Travel Operations Manager
About BLAST
At BLAST, we’re all about creating extraordinary live and digital experiences—from arena-packing esports tournaments to unforgettable content that engages fans worldwide. We Make It Bold by shattering norms and delivering fresh, creative formats that redefine the industry. We Make It Together through close, collaborative partnerships with top game publishers and brands to produce world-class results. And we Make It Happen by bringing energy, precision, and a problem-solving mindset to everything—across games like Counter-Strike, DOTA 2, Rainbow Six Siege, Rocket League, and Fortnite.
If you thrive in a fast-paced, collaborative environment and share our passion for pushing boundaries, we’d love to hear from you.
The Team
You’ll join a small Global Mobility team, where everyone has the opportunity to make an impact. While currently one person oversees and is directly responsible for all travel operations, the team collaborates across travel, visas, immigration, processes, and policy development to support global events.
No two days are alike, blending operational delivery, problem-solving, and continuous process improvement initiatives.
Our culture is collaborative, supportive, and hands-on. We encourage contributions from everyone, challenge traditional ways of working, and help shape how Global Mobility evolves as we scale.
We value ownership, flexibility, and a willingness to learn, with the shared goal of delivering exceptional support to the business while building smoother, more efficient operations.
We move fast but prioritise ensuring everyone enjoys being part of the team while having the support needed to succeed.
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Responsibilities
Performance and Operations
- Oversee global travel operations for all BLAST events, ensuring efficient, scalable, and cost-effective travel solutions
- Coordinate complex travel logistics for players, staff, officials, and stakeholders across multiple events and locations
- Act as the primary point of contact for:
- Flight strategy and routing decisions
- Re-bookings, cancellations, and escalations
- Lead engagement with BLAST’s travel management provider(s), driving service improvements, operational efficiency, and system upgrades
Planning and Process Improvement
- Manage complex travel logistics, spanning multiple events, countries, and time zones, while ensuring compliance with internal policies and requirements
- Develop, implement, and continuously improve travel processes, policies, and workflows to enhance efficiency, traveller experience, and cost control
- Maintain travel reporting, data accuracy, and system development, leveraging tools like Smartsheet and Melon for automation and improvements
Budget and Stakeholder Management
- Manage travel budgets across all events, ensuring cost control, accurate forecasting, and strategic booking while balancing operational needs
- Partner closely with Finance, Events, Global Mobility, and other internal stakeholders to:
- Support event planning
- Address visa requirements
- Align travel operations
Leadership and Administration
- Serve as the travel subject matter expert, offering guidance, training, and support to internal teams and stakeholders
- Identify, assess, and mitigate travel-related risks, developing contingency plans for complex operational challenges
- Attend key events when needed, providing on-site travel support and managing high-volume travel adjustments and rebookings
- Own the Travel inbox, handling queries, managing flight bookings, and redirecting other inquiries to the relevant teams
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Additional Support
- Other ad hoc duties supporting the wider BLAST Events and Global Mobility teams, as required
Requirements
Experience and Background
- Proven administrative experience, preferably in travel or events industry
Skills and Competencies
- Exceptional attention to detail
- Proficient in online travel platforms and spreadsheets (e.g., Excel)
- Outstanding interpersonal, communication, and customer service skills
- Ability to manage high-pressure situations and solve problems efficiently
- Strong financial acumen, particularly in budget management and cost control
- Trustworthiness and discretion in handling confidential data
- Flexibility to:
- Work flexible hours (including weekends and holidays during tournaments)
- Occasionally travel internationally for complex events
Benefits
- Competitive salary package
- Enhanced parental leave
- Pension and Health Insurance
- Awe-inspiring central office in London
- Regular team-building and social events
- Weekly team breakfasts, snacks, and soft drinks
- Company trips (In 2024, the team travelled to Barcelona; upcoming trips include Berlin in 2026)
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