TikTok
Travel Services Operations Advisor - EMEA
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Travel Services Operations Advisor - EMEA
Travel Services Manager
About the Role
Based in the Travel Services team within Global Mobility Services, this role is committed to enhancing business travel services for TikTok employees. The team focuses on:
- Streamlining business travel operations
- Ensuring standardized processes and policy adherence
- Managing external suppliers for high-quality service delivery
- Optimizing travel experiences for employees
Responsibilities
- Lead travel service operations in the assigned region, including:
- Resolving escalated customer complaints
- Overseeing OnCall BPO customer service operations
- Adjusting service delivery standards and evaluating performance
- Continuously improving standardized systems and workflows
- Optimize and manage regional travel supplier systems to:
- Maintain high-quality service delivery
- Enhance operational efficiency
- Uphold consistent standards
- Manage special regional travel initiatives, such as:
- Cross-border mobility projects
- Collaborating with internal and external teams
- Ensuring timely project completion
- Conduct research, interviews, and data analysis to identify:
- Regional policy adaptability needs
- Hi Travel system optimization points
- Provide actionable insights for policy and system improvements
- Partner with leadership to build a travel operations system that:
- Aligns with TikTok’s global business development stage
- Aligns with company-specific travel characteristics
- Continually improves service delivery capabilities
- Enhances the global travel experience
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Qualifications
Minimum Requirements
- A Bachelor’s degree or higher
- 3+ years of experience in:
- Business travel management
- Customer service
- Process improvement
- Strong learning agility with the ability to:
- Adapt to fast-paced environments
- Think critically and solve complex problems
- In-depth understanding of the global business context through:
- Firm grasp of TikTok’s business travel needs
- Aerial knowledge of the company’s business development stage
Preferred Qualifications
- Highly patient, resilient, and proactive
- Strong attention to detail
- Deep sense of accountability
- Customer-focused mindset with exceptional communication
- Strong team collaboration skills
About TikTok
We are TikTok—the world’s leading destination for short-form mobile video.
Our Mission
To inspire creativity and bring joy to billions of users around the world.
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Our Reach
- Global headquarters in Los Angeles (US) and Singapore
- Key offices in New York (US), London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo
- A diverse, inclusive, and innovative culture that drives change
Why Join Us?
At TikTok, we believe that great things happen when great people unite.
Shared Values & Opportunities
- Curiosity, humility, and impact drive our team forward
- Embrace challenges as learning opportunities
- Foster an "Always Day 1" mindset for continuous innovation
- Join a global team that thrives on collaboration and creativity
Our Commitment to Growth
- Work alongside highly talented professionals
- Set and reach ambitious goals together
- Make meaningful contributions through progress and possibilities
Diversity & Inclusion
TikTok is centered on the strength found in diverse perspectives and experiences.
Our Pledge
- Build an inclusive environment valuing individual contributions
- Reflect the richness of the communities we engage with
- Champion a workplace where every voice is celebrated
Every role at TikTok enables us to bring joy—we’d love to include you in our journey.
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