University Hospitals of Morecambe Bay NHS Foundation Trust
Triage Nurse Assistant
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Band 3 Clinical Support Worker (CSW)
A Band 3 Clinical Support Worker (CSW) working as a Triage Nurse Assistant supports registered nurses in assessing, prioritising, and managing patients on arrival or at first contact. The role is key in ensuring patients are seen in a safe and timely manner by assisting with initial observations, information gathering, and care coordination.
Key Responsibilities
- Assist in the triage process by gathering patient information such as:
- Presenting complaints
- Medical history
- Vital signs (e.g. blood pressure, pulse, temperature, oxygen saturation)
- Recognise and escalate deteriorating patients promptly
- Use observation tools such as NEWS2 where appropriate
- Perform basic clinical observations and monitoring
- Assist with simple procedures (e.g. ECGs, blood glucose monitoring, urinalysis)
- Prepare patients for further assessment or treatment
- Maintain infection prevention and control standards
- Provide reassurance and support to patients and relatives
- Communicate effectively with the multidisciplinary team (nurses, doctors, paramedics)
- Ensure accurate documentation of patient information
- Update patient records and electronic systems
- Assist with booking, tracking, and calling patients
- Ensure documentation is accurate and timely
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Locations
We operate from three main hospitals - Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal, as well as a number of community healthcare premises including Millom Hospital and GP Practice, Queen Victoria Hospital in Morecambe, and Ulverston Community Health Centre.
- FGH and the RLI have a range of General Hospital services, with full Emergency Departments, Critical/Coronary Care units and various Consultant-led services.
- WGH provides a range of General Hospital services, together with an Urgent Treatment Centre, that can help with a range of non-life threatening conditions such as broken bones and minor illnesses.
- All three main hospitals provide a range of planned care including outpatients, diagnostics, therapies, day case and inpatient surgery. In addition, a range of local outreach services and diagnostics are provided from community facilities across Morecambe Bay.
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Contact Information
For further details / informal visits contact:
Name: Michelle Elgey
Job title: Emergency Department Unit Manager
Email address: michelle.elgey@mbht.nhs.uk
Telephone number: 01229 870870
Helen Binns
Email address: helen.binns@mbht.nhs.uk
Job title: Emergency Department Unit Manager
Telephone number: 01229 870870 extension 43659
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