East Sussex County Council
Triage Officer – Employment & Skills
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Triage Officer – Employment & Skills
Triage Officer – Employment and Skills Team
East Sussex County Council
Are you passionate about helping people to overcome barriers and take their next step towards employment? If so, you could be the perfect fit for this Triage Officer role in the Employment and Skills team.
About the Role
As a Triage Officer, you’ll play a crucial role as the first point of contact for enquiries. Your responsibilities will include:
- Completing initial assessments
- Managing referrals effectively
- Updating key systems and data
- Collaborating with partners and participants to direct them to the appropriate support
- Ensuring processes run smoothly
- Maintaining excellent communication and accurate records
This position is on a fixed-term basis, concluding on 31 March 2029.
Key Responsibilities
- Organise and manage varied workloads under tight deadlines
- Communicate clearly and professionally with diverse stakeholders
- Provide empathy-driven customer service to help participants overcome challenges
- Demonstrate strong IT skills, including proficiency with Microsoft 365 and database systems
- Adhere to data protection and confidentiality protocols
Requirements
We’re seeking candidates with the following qualifications:
- The ability to handle demanding schedules while maintaining focus
- Excellant communication skills for clarifying enquiries and guiding participants
- A commitment to high-quality customer care with professionalism and compassion
- Advanced technical abilities, particularly with Microsoft 365 and databases
- Knowledge of data privacy requirements and a dedication to maintaining confidentiality
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Application Process
Download the Job Description and Person Specification for full details.
To apply, click [Apply Now] and submit:
- Your CV
- A Supporting Statement addressing the candidate criteria
Note: We will use the Supporting Statement for shortlisting—ensure it clearly outlines how your experience, training, or skills align with the requirements.
Find application guidance on our How to Apply page.
For details on our approach to AI in applications, see Statement on AI.
Interviews will take place at County Hall, Lewes on 20 July 2026. If unavailable, notify us to arrange an alternative date.
Pre-Select Commitments
Candidates meeting specific criteria may be given priority during shortlisting. Visit Priority Status for full details.
Role Impact
You’ll be a vital part of transformative employment programmes, working with teams that prioritise innovation, partnership, and measurable change to uplift East Sussex communities.
Why East Sussex?
"I’ve worked with the council for over 10 years, and I stay here because I find it really rewarding. I know that I make a difference."
- Joe, Information Analyst
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About Us
Additional information related to the role:
This vacancy is subject to a mandatory Enhanced DBS check or Enhanced check for Regulated Activity (including disclosure from the Disclosure & Barring Service). Visit DBS Process Info for further details. If required, you must provide evidence of an overseas police check for any time spent living or working abroad.
Your salary will be pro-rated if engaged part-time or for term-time contracts only.
If sponsorship is required to live and work in the UK, please inform the hiring manager in your application. Further details are available here.
If adaptations are necessary due to a disability to fully participate, contact the hiring manager at [louise.donegan@eastsussex.gov.uk] prior to application.
Benefits
Explore the complete benefits package available here.
For informal enquiries or discussions about the opportunity, contact: Louise Donegan **[Participant Engagement Coordinator] Email: louise.donegan@eastsussex.gov.uk to schedule a Microsoft Teams or phone call.
For work that makes a meaningful difference, join East Sussex County Council today]!
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