Leicestershire County Council
Triage Officer - Homes for Ukraine (Internal Applicants Only)
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Triage Officer - Homes for Ukraine (Internal Applicants Only)
PLEASE NOTE THIS POST IS ONLY OPEN TO INTERNAL APPLICANTS
Organisation: Leicestershire County Council
Work Location: County Hall, Glenfield, LE3 8RA
Salary: £26,832 - £28,146 per annum (pro rata for part-time) (Pay Award Pending)
Working Hours: 37 hours per week
Contract Type: Secondment for (until 31st January 2027) (please gain your managers approval prior to applying)
Closing Date: 16th July 2026
Interview Date(s): 30th July 2026
About the Role
Could you work to support effective processes and communications that ensure Ukrainians seeking sanctuary from war have safe and appropriate host accommodation and can access services to support them to live independently in Leicestershire.
We have a short-term or secondment opportunity to work as part of our Homes for Ukraine Team as a Triage Officer. (please gain your managers approval prior to applying)
We are looking for someone with excellent organisational, communication and data processing skills, with great attention to detail to support key processes within the team.
You will be the first point of contact for new hosts on the scheme, communicating key information about the requirements of the scheme and triaging and processing further communications, requests and required tasks relating to the scheme, as well as overseeing and liaising with partners regarding safety and safeguarding, including DBS checks.
This is a great opportunity to develop and broaden your skills and experience and be part of a unique team making a difference to people seeking sanctuary from the war in Ukraine.
This is a full-time position with potential for flexible working in line with business need. This is a temporary position to 31 January 2027, pending an organisational change process. The role is based at County Hall in Glenfield with opportunities for home and remote working.
An enhanced with barred list DBS check is required for this post.
For information on our approach to the recruitment of ex-offenders, please see our policy statement [https://www.leicestershire.gov.uk/sites/default/files/2023-04/recruitment-of-ex-offenders-policy-statement.pdf].
About You
To apply for this post, you must:
- NVQ2 level qualification or experience in providing customer services
- Excellent organisational skills and attention to detail,
- Ability to communicate clearly and accurately, both orally and in writing, with a wide range of people, in a sensitive and professional manner.
- Good time management skills and the ability to learn new processes and systems quickly and respond flexibly to changing requirements
- Confident and experienced in accurately processing sensitive data using a range of software packages and systems.
- Experience of working in a team, working well with people from different backgrounds.
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In addition, we also expect you to share our commitment to our values [https://eism.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/lcc/pages/1004] and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process.
Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer [https://www.gov.uk/government/collections/disability-confident-campaign].
Interested in Flexible Working?
We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.
For more information or an informal discussion, please contact:
James Fox - Homes for Ukraine Project Manager
Email: James.Fox@leics.gov.uk [James.Fox@leics.gov.uk]
How to Apply
At Leicestershire County Council we’re looking for top talent from all walks of life. Whoever you are, wherever you’re from, and whatever your background - we care about what you bring to our organisation, not just what’s on your CV. That’s why we’ve designed a recruitment process that’s fair, accessible, and focused on potential. And with benefits that support people at every age and stage of life, we make sure you can thrive - both personally and professionally.
If you share our passion to make a difference for the people of Leicestershire, we’d love to hear from you. Click the apply button to submit your application, ensuring that you upload a supporting statement that explains how you meet the criteria listed in the ‘About You’ section above. Without this information, we won’t be able to assess your suitability for the role, and your application will be rejected. For tips on how to write your statement, see the How to Apply [https://eism.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/lcc/pages/1001] section on our career site.
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We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.org.uk/support [https://emss.org.uk/support].
By applying for this post, you agree to our Terms and Conditions [https://eism.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/lcc/pages/1006].
About Leicestershire County Council
At Leicestershire County Council, we're committed to making a real difference in people's lives. Our aim is to work with communities and partners to deliver public services that make Leicestershire the best possible place to live and work for everyone.
Our employees play a key role in supporting this goal and helping us deliver the vital services we provide to the people of Leicestershire. Whether you're starting your career or looking for your next challenge, you'll find a place with us where your ideas are valued, and your work has purpose.
For further information on what it’s like to work for us and the benefits we offer, please refer to the following:
- Our Recruitment Process [https://www.leicestershire.gov.uk/jobs-and-volunteering/working-for-the-council/the-application-process]
- Our Organisational Values [https://eism.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/pages/1004]
- Our Employee Benefits [https://www.leicestershire.gov.uk/jobs-and-volunteering/working-for-the-council/employee-benefits]
- Working for Us [https://www.leicestershire.gov.uk/jobs-and-volunteering/working-for-the-council/an-inclusive-workplace]
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