GitHub, Inc.
Trust & Safety Specialist I
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Trust & Safety Specialist I
Content Moderation Specialist - UK Remote Role
About GitHub
GitHub is the world’s leading platform for agentic software development—powered by Copilot to build, scale, and deliver secure software. Over 180 million developers, including more than 90% of the Fortune 100 companies, use GitHub to collaborate. Over 77,000 organisations have adopted GitHub Copilot.
Locations This role is available for Remote positions in the United Kingdom.
Overview
This Content Moderation Specialist role involves reviewing a wide range of media, including but not limited to images, videos, audio, URLs, and text-based content, based on guidelines and policies. Key responsibilities include:
- Managing a ticketing queue and moderating content based on GitHub's Terms of Service.
- Reviewing highly sensitive material (e.g., malware, phishing, intellectual property, hate speech, harassment).
- Collaborating with teams while adhering to privacy policies.
- Reporting content vulnerabilities or tooling issues.
Note: This role may require occasional weekend work, and some assignments involve reviewing graphic, violent, sexual, or distressing material.
Responsibilities
Content Moderation & Analysis
- Review and analyze media content (images, videos, audio, URLs, text) under established guidelines.
- Identify and block violating content (hate speech, harassment, disruptive behavior, spam) tied to high-risk categories such as cybersecurity and intellectual property.
- Apply superset of guidelines to effect containment of malicious or harmful activities.
- Build an understanding of dynamic threats while ensuring alignment with GitHub’s privacy policies.
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Queue Management
- Prioritize and assign tasks across moderation queues.
- Use GitHub’s tools (moderation tools, third-party integrations) to flag and escalate concerns.
- Follow work instructions while ensuring efficient collaboration with cross-team support.
Project & Tooling Refinement
- Assist in engagement initiatives with oversight from senior team members.
- Recommend improvements to policies, procedures, or tooling based on workflow position.
- Submit tooling enhancement requests under supervision, fostering learning and process evolution.
Wellbeing & Stakeholder Engagement
- Participate in team wellness programs while maintaining emotional resilience.
- Engage with stakeholders and help advance projects using well-thought-out methodologies.
Qualifications
Required/Minimum Qualifications
- 2+ years of experience in privacy-sensitive roles (e.g., cybersecurity, digital safety, content moderation, compliance, law enforcement, or legal support).
OR
- A Bachelor’s Degree in a relevant field.
- OR equivalent experience.
- 6+ months of experience in a specialty compliance area (technical or legal).
- 1+ year of expertise in JavaScript.
Additional/Preferred Qualifications
- 3+ years of content sensitivity exposure (e.g., malware review, GDPR/modelling privacy risks).
- Version control systems familiarity (Git) or experience with software development best practices.
- Experience with Metavscroll or similar managerial solutions, preferably in external-written manuals for outreach.
GitHub’s Values
- 🔹 Customer-obsessed – Every interaction is intentional and results-focused.
- 🔹 Ship to Learn – Embrace experimentation to improve together.
- 🔹 Growth mindset – Energize both individuals and teams through continuous learning.
- 🔹 Build muscle memory with Ownership – Ensure collaborative responsibility for every decision and outcome.
- 🔹 Embrace Diverse Mindsets – Work to be a trusted advocate for D&I in collaboration.
- Manager fundamentals :
- Model – Be a visible example of the best.
- Coach – Help remove roadblocks, resolutely motivate teams.
- Care – Ensure team success by understanding them.
- Join Leadership – Focus on the forward-looking time horizons and union-driven decisions for success.
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Who We Are
GitHub is the world’s foremost AI-enabled developer platform, aligning 150 million developers and beyond—its legacy includes proactively boosting open-source humanity, JS automation, and even a rover’s Ubuntu-standard OS navigating Mars.
Empowering ingenuity, we strive for an inclusive environment through better benefits, remote work flexibility, generous internal career growth opportunities, confidence in their own terms of work.
Join us—Let’s redefine the world’s future together.
Equal Opportunity Disclosure
GitHub is committed to equity, diversity, and inclusion. All employment choices and decisions are made without discrimination based on:
- Gender-identity/expression, sexual orientation, race, religion, age, citizenship, disability, veterans' status, or marital status.
We welcome and accommodate requests for extra interview considerations.
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