Santander
TSB | Customer Service Consultant | Grade B | Branch Banking | Cumbernauld
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
TSB | Customer Service Consultant | Grade B | Branch Banking | Cumbernauld
TSB | Customer Service Consultant | Grade B | Branch Banking | Cumbernauld
Country: United Kingdom
IT STARTS HERE
Santander (www.santander.com) is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey.
Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what's possible.
This is more than a strategic shift. It’s an opportunity for driven professionals to grow, learn, and make a real difference.
Our mission is to contribute and help more people and businesses prosper.
We embrace a strong risk culture. All our professionals at all levels are expected to take a proactive and responsible approach toward risk management.
At TSB
TSB Branch Banking are a key part of the Santander organisation. At TSB, we exist to help our customers make the most of their money, so that they can feel money confident every day. When they feel more confident with their money, they can get more out of life. And put simply, that is what it’s all about.
The Difference You Make
TSB is looking for a Money Confidence Expert (Digital) based in their Cumbernauld branch.
In this role, you will play a key part in supporting customers to feel confident, capable, and in control of their finances. You will:
- Support customers across face-to-face, telephone and video channels to meet their banking needs.
- Help customers build confidence in using digital banking services, including mobile and online platforms.
- Understand customer needs and proactively identify the most suitable products and services.
- Resolve customer queries efficiently and provide clear, practical solutions.
- Build strong, lasting relationships through personalised service and regular engagement.
- Encourage digital self-service adoption using customer devices and in-branch technology.
- Collaborate with colleagues to deliver a consistent and high-quality customer experience.
- Identify opportunities to improve how we support customers and enhance service delivery.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What You’ll Bring
TSB’s people are their greatest strength. We value every individual’s unique perspective and foster an empowered, diverse environment.
The following requirements represent the knowledge, skills, and abilities essential for success in this role.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Experience delivering excellent customer service across multiple channels
- Experience supporting customers with financial products or services
- Experience working in a collaborative team environment
What We Value: Your Impact
At TSB, the impact you make matters.
With recognition, support, and rewards, you will achieve your potential—and we’ll share your achievements back with you. We offer:
- Base salary: £24,700 (from day one)
- Employee benefits:
- Extra 9% of salary (£2,223) either as cash or towards flexible benefits (e.g. dental plans, cycle2work, additional holidays, etc.)
- Variable Pay Award (up to 5% or £1,235 based on company performance)
- Fantastic company pension: up to 13% contribution
- Holiday entitlement: 25 days plus bank holidays
- Private health care benefits
- Career growth opportunities within a global organisation
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Ready to be recognised?
It starts with you.
Local Compliance & Inclusion
Inclusion matters at TSB. We want to welcome everyone—whatever their background.
Diverse teams help us deliver Money Confidence for everyone, every day.
If you don’t fulfil all requirements but bring curiosity, openness, and willingness to learn, we’d love to hear you.
TSB is a Disability Confident Leader. If you meet the minimum criteria, we ensure you’re considered.
We’re committed to creating an accessible, fair, and welcoming recruitment experience for all candidates.
What to do next
If this role interests you, apply.
For support in the recruitment process (e.g., alternative formats for job applications, accommodations), contact: careers@tsb.co.uk
The Santander Effect
By innovating and reinventing themselves for the digital age, Santander’s influence touches 140 million lives daily.
With us, even your smallest actions will have massive impact—this is the Santander Effect.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills