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Kara Healthcare is seeking an experienced and motivated Turnaround Manager to provide operational support to our Registered Managers across our residential care services throughout the North East of England.
This is an exciting opportunity for an accomplished care leader with a proven track record of improving service performance, strengthening compliance, and supporting managers through periods of change. You will work alongside our Operations Team and Registered Managers to deliver sustainable improvements, promote best practice, and ensure our services consistently provide outstanding, person-centred care.
If you are passionate about improving quality, developing people, and making a positive impact across multiple services, we'd love to hear from you.
The Role
As Turnaround Manager, you will provide hands-on operational leadership across our North East services, supporting Registered Managers where additional guidance, mentoring, or operational intervention is required.
You will identify areas for improvement, develop and implement action plans, strengthen governance processes, and help services achieve and maintain compliance with CQC standards while delivering excellent outcomes for the people we support.
Key Responsibilities
- Provide operational leadership and support to Registered Managers across residential care services in the North East.
- Work alongside Registered Managers to improve service quality, compliance, and overall operational performance.
- Support services preparing for CQC inspections or implementing post-inspection improvement plans.
- Develop, implement, and monitor service improvement plans, ensuring actions are completed effectively.
- Strengthen governance, auditing, and quality assurance systems across services.
- Support staffing stability through recruitment, supervision, performance management, and workforce planning.
- Coach and mentor Registered Managers and senior staff, promoting leadership development and accountability.
- Monitor key performance indicators and produce clear reports, action plans, and progress updates.
- Build and maintain positive relationships with CQC, commissioners, local authorities, healthcare professionals, and other external stakeholders.
- Promote a culture of continuous improvement, person-centred care, and regulatory excellence.
- Provide additional management support during periods of absence, transition, or service development.
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About You
We are looking for a confident, resilient, and experienced care professional with the ability to support multiple services while building strong relationships with managers and teams.
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Essential Requirements
- Significant experience managing adults' residential care services.
- Proven experience supporting services through improvement, turnaround, or transformation programmes.
- Strong knowledge of CQC regulations, safeguarding legislation, governance, and quality standards.
- Experience coaching and developing Registered Managers and leadership teams.
- Excellent leadership, communication, and stakeholder management skills.
- Strong organisational and problem-solving abilities with the ability to manage competing priorities.
- Ability to travel regularly across the North East of England.
- Full UK driving licence and access to a vehicle.
Desirable
- Current or previous CQC Registered Manager status.
- Level 5 Diploma in Leadership for Health and Social Care (or equivalent).
- Experience supporting services rated "Requires Improvement" or implementing successful quality improvement plans.
- Experience working with adults with learning disabilities, autism, mental health needs, or behaviours of concern.
If you are an experienced care leader with a passion for supporting Registered Managers and driving service excellence, we would love to hear from you.
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