Lloyds Banking Group
Tusker Contact Call Centre Advisor - Watford
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Tusker Contact Call Centre Advisor - Watford
JOB TITLE: Delivery Management Advisor
SALARY: £31,380
LOCATION(S): Watford
HOURS: Full-time
WORKING PATTERN: Hybrid (3+ days per week / 60% office time). New starters begin with 5-day office-based training until competency and training are complete (unless exceptions applied).
About this Opportunity
The Delivery Management Advisor will play a key role within the Order and Delivery Team, assisting in all departmental operations while ensuring exceptional customer service. Your primary responsibility will be to manage interactions between drivers waiting for car deliveries and our dealers, ensuring a seamless experience that reflects positively on our high-visibility business.
This role is critical to meeting monthly delivery targets, requiring dedication, strong performance consistency, and empathy for drivers. You must:
- Foster a culture of service excellence
- Educate and empower drivers with the right information
- Actively champion first-contact resolution (FCR)
- Own every interaction from start to finish, proactively resolving blockers
You will work closely with the delivery team to ensure every driver receives an outstanding experience—or better—than expected.
About Us
We are Lloyds Banking Group, a dynamic and award-winning car leasing company, committed to shaping finance for good. Since 2009, we have provided sustainable car leasing and salary sacrifice schemes, helping organisations offer employees tax-efficient, eco-friendly vehicles.
Our Commitments
- Planet Positive Mobility: Reducing emissions through newer, cleaner cars.
- Supporting the Future: Investing in technology, workplaces, and team development.
- Inclusive Culture: Lead by example with diversity, equity, and accessibility initiatives.
- Customer Care: Providing over 1,000 models, fuel-efficient options, and fully maintained fully-insured cars.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
We offset the carbon emissions from every salary-sacrifice vehicle on our schemes to make a positive environmental impact.
For more on our business, visit [Tusker Car](insert link).
Requirements
To successfully excel in this role, you should have:
Essential Skills & Experience
- Experience in managing inbound and outbound interactions across logistics, customer service, or related fields.
- A "putting yourself in the drivers’ shoes" mindset, proactively understanding their needs and resolving issues.
- Ability to chase and clarify responses internally and externally until tasks are completed first-time.
- Strong commitment to exceeding KPIs and SLAs, taking full accountability for service delivery.
- Exceptional conflict resolution skills, empowering drivers and maintaining positive relationships.
- Prioritisation and time management expertise to handle ad-hoc and bespoke tasks.
- Experience of resolving complaints and difficult enquiries, acting as a first point of problem-solving.
- Resilience in traslading technical information in a way that is articulate, professional, and digestible.
Organisational Behaviours
- Possess high accuracy, attention to detail, and self-organisation.
- Demonstrate flexibility to adapt to varied demands under pressure.
- Prefer proactive, impact-driven work over processed excessive communication.
- Availability to be trained on internal systems, maintaining accurate, updated records.
- Comfortable in collaborative team settings and coaching/mentoring others.
Preferred Attributes
- Familiarity with dealer interactions or logistics systems.
- Applicants from under-represented groups (disability, working with cancer, other protected characteristics) are strongly encouraged.
- Previous roles in call centres, customer service, or operational teams will strengthen your application.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
The Benefits
Workplace & Growth
- Hybrid working options designed around your flexibility (you’ll find details [here](insert link)).
- Supportive training, with advanced career development opportunities.
- Collaborative team environment focused on mutual upliftment.
- Our purpose-first culture: helping business thrive and driving a sustainable future.
Core Benefits
- 15% pension contribution (unmatched for UK employee benefit).
- Bonus share schemes, including free shares for qualifying roles.
- Lifestyle-adaptable benefits, including:
- Holiday allowance of 22 days, plus all UK public holidays.
- Wellbeing initiatives (e.g., health assessments, coaching).
- Generous parental leave and LGBTQ+ support policies.
- Discounted shopping and exclusive member deals.
Diversity & Inclusion
- A stand-out disability confident employer.
- Personalised flexible adjustments to the application/onboarding process (e.g., interview support, ergonomic optimum set-up).
- Earned-for initiative through LLionaire concierge services—connecting Employees with legal experts, car creators, and royalty composers (just for six months) for exclusives like trips to polo matches.
Apply Today
Together, with a 320-year legacy of change and innovation, we draw from history to build a cleaner financial future for a dynamic Britain.
Join Lloyds Banking Group and grow with purpose. Apply now.
If you have questions about the role, career progression, or our processes, feel free to make a review at: careers@lloydsbanking.com.
For additional information on flexible working options, [click here](insert link) or try a keyword search (e.g., job sharing, hybrid models, variable hours).
Never wrong—not at Lloyds.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location