Lloyds Banking Group
Tusker Contact Call Centre Advisor - Watford
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Tusker Contact Call Centre Advisor - Watford
Delivery Management Advisor
End Date: Wednesday 15 July 2026
We support flexible working—click here for more information on our flexible working options.
Location & Work Pattern
- Location: Watford (office-based)
- Working pattern: Primarily hybrid (minimum of three days per week at the Watford office)
- Hours: Full-time
- Training period: New starters typically required to work five days per week in-office until fully trained (unless exceptions are arranged).
About This Opportunity
The Delivery Management Advisor will join the Order and Delivery Team, providing excellent customer service while managing driver readiness for new car deliveries. This role plays a key part in achieving consistent performance against delivery targets, requiring a customer-first approach and a dedication to exceeding expectations.
Key responsibilities include:
- Assisting with inbound and outbound interactions, ensuring every engagement—both internal and external—is handled with empathy and professionalism.
- Supporting drivers by anticipating their needs and liaising with dealers to streamline delivery experiences.
- Taking full accountability for service delivery, demonstrating proactive problem-solving and ownership.
- Educating and empowering drivers through clear communication and a passion for excellence.
- Managing internal and external systems to ensure accuracy and up-to-date information.
- Handling difficult messages with tact and providing knowledge-based support.
- Supporting team training and collaborating on ad-hoc tasks as required.
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The team is high-visibility, with performance tied to key metrics— ambivalence to meeting targets or compliance will not be acceptable.
About Us
We are an award-winning car leasing company dedicated to shaping a sustainable future through planet-positive mobility. Since 2009, we’ve helped organisations offer tax-efficient car benefit schemes, encouraging the adoption of lower-emission vehicles.
Our Car Benefit Scheme provides employees access to affordable, fully maintained, and insured cars through a salary sacrifice framework. Choose from a curated selection of over 1000 vehicles by leading manufacturers, across all fuel types.
As part of Lloyds Banking Group, we strive to:
- Reflect diversity and foster an inclusive culture.
- Invest in technology, workplaces, and colleagues for growth.
- Commit to environmental responsibility, ensuring schemes include carbon offsetting for every qualifying vehicle.
For more information, visit the Tusker Car Website.
What You’ll Need
Essential Skills & Experience
- Experience delivering customer-first resolutions—anticipating needs, seeing interactions from the customer (driver)’s perspective, and ensuring completion through proactive follow-ups.
- Strong accountability—owning projects from start to finish, maintaining high accuracy, and driving improvements.
- Communication excellence: professional verbal/written skills, handling difficult enquiries with empathy and clarity.
- Ability to resolve complaints and provide first-contact resolution (FCR).
- Flexibility to manage ad-hoc tasks, prioritise workloads, and train team members.
- Team-oriented mindset, with a focus on achieving and exceeding targets.
- Strong self-management skills, including organisation, time-keeping, and adapting to pressure.
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Nice-to-Have Attributes
- Experience working within inbound/outbound service roles (e.g., order management, customer support).
- Familiarity with SAAS/CRM systems and conflict resolution methods.
Why Work With Us?
Our Commitment to Diversity
We embrace inclusivity, continually working to reflect the diversity of our customers and communities. Initiatives include:
- Disability confidence—reasonable adjustments available for all applicants.
- Menopause health support and tailored wellbeing resources.
Benefits Package
- 15% pension contribution (generous match).
- Annual bonus & employee share schemes.
- 22 days’ paid holiday (plus bank holidays) and adaptable benefits.
- Discounted shopping and comprehensive parental leave policies.
- Wellbeing support (including stress Management & Mental Health resources).
Our Purpose
At Lloyds Banking Group, we’re committed to helping the UK thrive. Joining us means contributing to the future of financial services, with opportunities to learn, grow, and shape impactful change—while building a workplace where diversity, inclusion, and innovation are valued.
Ready to apply? Apply today!
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