Lloyds Banking Group
Tusker Desktop Support Engineer - Watford
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Job Description Summary
Job Title
Junior System Engineer
Salary
£36,225 - £41,943
Locations
Watford
Hours
Full-time
Working Pattern
Based 5 days at our Watford office onsite.
About this Opportunity
As the Junior Systems Engineer, you will be part of a team focused on supporting and improving the Tusker IT environment. The Tusker IT environment can be divided into the following parts:
- Production web infrastructure
- Pre-production web infrastructure
- Office infrastructure
- Office desktop support
The focus of this role will be to support and enhance the office infrastructure and office desktop support.
About Us
We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.
We’re an award-winning car leasing company who have been providing company car and tax-efficient car benefit schemes since 2009. We take pride in helping organizations offer their employees a car that will have less impact on our environment, supporting planet positive mobility and a brighter, more sustainable future. We’re committed to driving down emissions by getting people into newer and more environmentally friendly cars. We genuinely care about the world we live in and know that our customers do too. This is why we work with each and every one to offset the carbon emitted by each salary sacrifice car put on the road through our schemes.
Our Car Benefit Scheme gives employees access to affordable, fully maintained and insured cars for a fixed monthly amount delivered through a salary sacrifice employee benefit arrangement. Offering all fuel types, prices, and over 1000 cars to choose from all by leading manufacturers. Please visit www.tuskerdirect.com for more information.
What You’ll Need
- Carry out all Tusker procedures to ensure quality, compliance, and security.
- Track all work through the Tusker ticketing system and perform daily system monitoring, verifying the integrity and availability of all hardware, resources, systems, services, and key processes.
- Desktop Support: Including building both Windows machines and Macs. Troubleshooting user issues, Support MS Office products in creation, management, and deletion of user accounts across all systems as required, this will involve using Active Directory and 3rd party systems, e.g., Salesforce and NetSuite.
- Setting up and administering DUO for 2-factor authentication.
- Printer support, resolve errors, and issues onsite.
- Providing email support to users both desktop and laptops builds including patching.
- Networking: Including setting VPN access and troubleshooting issues experienced by existing VPN users and supporting the office Wi-Fi.
- Telephony: Includes supporting the Tusker softphone system, Tusker call center software, including IVR setup and mobile phones (Android and iOS, Apple).
- Office support: the office back-up routine and the office CCTV and entry system (fob and biometrics).
- Provide support as per requests from users, customers, and other staff.
- Recovery of systems and services from hardware or software failures/errors and ensure application of patches and upgrades on a periodic basis, and upgrade administrative tools and utilities.
- Supporting the physical office network, including switching.
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Previous Experience
- Any experience of these would be really useful.
- Previous desktop support or any IT relevant role.
- Experience with the following programs is desirable: Five9, Endpoint Central, Salesforce, Active Directory, Mimecast, DUO, Meraki, Office 365.
About Working for Us
Our focus is to ensure we're inclusive every day, building an organization that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity, or culture. We were one of the first major organizations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
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We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%.
- An annual performance-related bonus.
- Share schemes including free shares.
- Benefits you can adapt to your lifestyle, such as discounted shopping.
- 24 days’ holiday, with bank holidays on top.
- A range of wellbeing initiatives and generous parental leave policies.
If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses, and communities. With us, you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow, and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us, which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
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