Tusker Insurance Operations Case Handler 12 Month FTC - Watford

What you’ll need

• Experience of vehicle off-road management of vehicles as a result of an accident to reduce vehicle downtime and hire costs and management of the rental length including off-hire of bookings as required.
• Responsible for supplying to Vehicle Operations delivery & achievement of all KPI’s for operational requirements, and producing weekly summary reporting of Insurance cases to the Insurance Operations Manager.
• Experience of supplier management relationships with internal/external customers, and suppliers, and being able to use these relationships to ensure an optimised level of service delivery including cost reduction.
• Responding to and resolving driver complaints at first point of contact wherever possible to avoid critical issues.
• Management of internal communications regarding problematic and ongoing vehicle cases, to the wider Tusker business where required.
• Support in Insurance, Licence Check and maintenance activities where required. And any experience of these would be really useful.
• Interacting with Accident Management provider and Insurance department to monitor, review and manage ongoing and problematic cases.
• Ensuring all rental vehicles issued against cases are accurately handled, and wherever possible reclaimed from vehicle manufacturers.
• Ability to investigate issues and resolve supplier issues.
• Self-motivated and eager to provide excellent customer service to internal and external customers and a hardworking and outgoing personality.
• Excellent communication skills and strong attention to detail with excellent organisational skills with the ability to work well under time restrictions, and are proficient in Word and Excel.

About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us, you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

With 320 years under our belt, we're used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers. Here, you'll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future.

Should you wish to contact us for any reason, please email us at: careers@lloydsbanking.com

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