Lloyds Banking Group
Tusker Used Leasing Operations Controller 12 Month FTC - Watford
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Tusker Used Leasing Operations Controller 12 Month FTC - Watford
Used Leasing Operations Controller
JOB TITLE Used Leasing Operations Controller
POST TYPE 12 Month Fixed-Term Contract (FTC)
LOCATION(S) Watford
KEY DETAILS Start: Open End: Wednesday 15 July 2026 Salary Range: £36,224 - £38,130 Hours: Full-time Work Pattern: Hybrid (at least 3 days a week / 60% of time in Watford office)
About This Opportunity
You will be responsible for the operational delivery of all used leased vehicles for the pre-loved range across the Tusker scheme. Your role will require:
- Authorising all work and preparing vehicles to ensure they meet the same high standards
- Effective cost management and allocating vehicles
- Ensuring an exceptional customer journey for Tusker’s customers
During the initial training period, new starters are typically required to work 5 days a week in-office until fully competent, unless an exception is negotiated.
About Us
Part of Lloyds Banking Group, we are an award-winning car leasing company committed to shaping finance for good. Our mission is ambitious:
- Sustainability: We champion planet-positive mobility by promoting newer, lower-emission vehicles and offsetting the carbon impact of every salary sacrifice lease through Tusker Cars.
- Customer Impact: Our salary sacrifice car lease scheme offers affordable, fully maintained, and insured tax-efficient vehicles for employees.
- Choice & PEGS: We provide fuel types, price points, and over 1000 vehicle options across 45 Manufacturers.
By joining us, you’ll be part of a hybrid, values-driven team transforming the future of mobility.
What You’ll Do
Responsibilities
- Direct oversight of used leased vehicle preparation, finance approvals, and remoting adherence to high standards.
- Specialist inspection of vehicles: Allocate vehicles to the correct disposal avenue and authorize corrections for aftersales warranty teams (authorisation for bodywork repairs/SMR management).
- Identify and redirect vehicles below the required used car standard back to remarketing.
- Maintain an accurate used car stock listing (reflecting specifications, customer transitions, status).
- Coordinate with suppliers and customers to ensure efficient vehicle handover.
- Liaise with vehicle sourcing, ordering, and delivery teams to facilitate smooth drives-off.
- Interface extensively with external stakeholders (finance, dravequisition, suppliers, drivers).
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Supporting Areas
You’ll also benefit from opportunities to develop professional expertise in:
- Communicating clearly and professionally (stakeholders, suppliers, team).
- Collecting and evaluating evidence related to vehicle approvals and financial costs.
- Calculation of authorisation values and currency liabilities.
Key Features of the Role
✔ Operational Control of used leasing operations. ✔ Audit and Approval of expenses and repairs; drive-in grounds. ✔ Accountability for inventory maintenance and forward-sourcing decisions. ✔ Strong emphasis on clear, effective communication across multiple departments. ✔ Exclusive KPI focus on coachworks and repair maximis.
What You’ll Bring
Essential Criteria
- Relevant experience in automotive dealership environments, including:
- Hands-on repair and maintenance knowledge (combustion and electric vehicles).
- Experience within workshop or service desk roles of a respected manufacturer.
- Prior cost control or audit functions particularly in the leasing industry (or similar).
- Stellar verbal and written communication skills for clearing complex vehicle operation details internally and externally.
- Strong administrative and technical analytical abilities for interpreting vehicle documentation.
- Recognition for letting your proactive mindset deliver your best; working productively in a fast-paced environment.
- Experience with Salesforce and Microsoft Office (essential); no coding knowledge required.
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Nice-to-Have
- Business process refinement experience (particularly in a dealership).
- Demonstration of working within a data-driven environment (e.g., in a franchised garage converting paper forms to digital systems).
Who We’re Looking For
A driven team member who thrives on precision, doesn’t shy from target accountability, and displays strong time/cost awareness. Passion for connected mobility across fuel types is desirable.
Benefits
Financial & Benefits Package
- Pension Plan: (up to 15% contribution)
- Holiday: 24 days + full bank holidays
- Liveable Pay & Flexibility: Salary and flexible start date
- Time Off: Large parental leave entitlement tailored for carers.
Wellbeing & Support
- Guaranteed ‘homework hours’ with childcare/elderly care support.
- Menopause health package.
- 24/7 Working with Cancer network.
L&D Opportunities
Free employee development options aligned to longer-term career prospects.
Why Apply With Us?
Our team drives tangible benefits for those we work with, reflecting diversity and aiming for inclusion. We welcome under-represented applicants (disabled, BAME, ethnic backgrounds) and will support any reasonable adjustments needed during the recruitment process.
As a Lloyds Banking Group company, your role will shape the future of green finance, excelling in a team protective of financial achievement and agility.
How to Apply
Interested? Reach out by:
- Submitting your CV via Tusker’s careers portal for this Used Leasing Operations Controller role.
- Directed directly to careers@lloydsbanking.com.
Flexible Working Options
We support flexible working (hybrid, job sharing, free text search to find relevant options). Read more at the flexibility search bar.
Visit our Tusker cars website for more details.
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