Lloyds Banking Group
Tusker Used Leasing Operations Controller 12 Month FTC - Watford
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Tusker Used Leasing Operations Controller 12 Month FTC - Watford
Used Leasing Operations Controller
JOB TITLE: Used Leasing Operations Controller DURATION: 12 Month Fixed-Term Contract (FTC) SALARY: £36,225 LOCATION(S): Watford WORKING PATTERN: Hybrid
- At least 3 days per week (60% time) at the Watford office
- New starters may be required to work 5 days a week in the office during training until competency is achieved
Job Summary
Based in Watford, this role focuses on the operational delivery of all used leased vehicles within the Tusker clients’ pre-loved range. Responsibilities include authorising work, preparing vehicles to high standards for our customers while managing costs efficiently.
About the Opportunity
You will be responsible for:
- Authorize all work on used leased vehicles, ensuring they meet the high operational and quality standards of our pre-loved range.
- Coordinate vehicle preparation, including cost-effective cost management and allocation through standard repair and remarketing processes.
- Maintain customer standards for Tusker clients, ensuring a seamless driver acquisition and handover experience.
- Maintain the Used Car Stock page to reflect inventory status and accreditation.
- Collaborate with suppliers, customers, and internal Order & Delivery teams to facilitate successful vehicle transitions.
- Apply green mobility standards to our environmental sustainability goals.
About Us
We are an award-winning car leasing company, proud of our commitment to planet-positive mobility. Since 2009, we’ve been offering company cars, salary sacrifice schemes, and tax-efficient car benefits, helping employees access newer, greener vehicles without heavy tax burdens. Key initiatives include:
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- Carbon offsetting for every vehicle leased through our schemes.
- Car Benefit Scheme—offering all fuel types from leading manufacturers, with 1,000+ models to choose from.
We celebrate diversity, sustainability and innovation. Our values-based culture promotes inclusivity, supports mental well-being, and welcomes underrepresented voices.
What You’ll Need
- Extensive knowledge of vehicle repair and maintenance (cars, LCVs) for both combustion engines and electric vehicles (EVs).
- Workshop experience in a manufacturer’s franchised dealership (service desk or workshop).
- Cost approval and audit experience within lease companies or similar organisations. Preferably with direct knowledge of:
- SMR (Stored Motor Recovery) authorisation standards.
- Standardised bodywork repairs approval.
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(Continued clarity for opposite ideal experience against overlap outlined below.)
Preferred (but not mandatory) key strengths:
- Experience within the used vehicle industry or dealership automotive environment.
- Prior experience in managing approval processes for leasing/re-marketing standards.
- Proficiency in systems like Salesforce and Microsoft Office.
- Polished communication and stakeholder management skills when answering customer and supplier enquiries.
Non-Negotiable Attributes:
- Tenacious attention to detail and accuracy to adhere to processes standards.
- Self-motivated with target achievement skills, whether working independently or within a team.
- Adaptability during periods of workload fluctuation.
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Benefits
- Generous pension contribution (up to 15%).
- Annual performance-related bonus and share schemes (including free shares).
- 24 days’ holiday (plus bank holidays).
- Adaptable lifestyle benefits such as discounted shopping and dec Talbot-backed health and well-being programs.
- Supportive leave policies, including essential well-being provisions.
Important:
A note on our values:
“Inclusivity is not a one-size-fits-all but an ongoing commitment.” Tusker is disability confident and welcomes requests for reasonable adjustments to the recruitment process. In no position and AI capabilities will affect whether you are at an advantage. Equal ethical rights apply as a marquee driverage is held for every stage off responsibilities.
Mission statement:
"At Lloyds Banking Group (of which Tusker is a part), we believe in a financial future that helps Britain prosper."
Failure to our employees’ abilities, you’re key into shaping just to see the current financial services English market. We focus on living our purpose values, driving positive change, and continuously growing our customer base.
Data safety practice: We protect your data. Confidential information will only be required after you have formally joined interview rolls, verbal offers, and background checks arranged during the same concluding stages.
You’re invited to join: Click here to apply! (Any hyperlink replaced by disclaimer) → Apply today or follow our website to a more thorough view of open collaboration.
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