Sky
TX and MCR Support Engineer
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We don’t just believe in better. We make it happen. Better content. Better products. And better careers.
Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, Sky Stream to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky.
The Origination & Distribution Support team is responsible for ensuring the reliable operation of Sky's Broadcast Playout, MCR and Live Events Hub systems. Supporting some of the UK's largest live sporting, news and entertainment events, the team provides technical support across traditional broadcast infrastructure, IP networks and cloud-based services.
About the Role
As a Broadcast Support Engineer, you will provide technical support across a broad range of broadcast systems that underpin Sky's playout and live content operations.
Working as part of a highly skilled engineering team, you'll be responsible for fault diagnosis, preventative maintenance and operational support, ensuring critical broadcast services remain available around the clock.
What you'll do
- Provide world-class first-line technical support and timely fault diagnosis for Sky's Broadcast Playout platforms, Live Events Hub and MCR.
- Work within one of two engineering teams comprising Broadcast Support Engineers and Senior Broadcast Support Engineers, operating an AP shift rota.
- Perform logical and methodical fault finding across a diverse range of broadcast and IT systems within a large-scale playout and live production environment.
- Accurately record incidents, maintenance activities and technical changes within the ticketing system, driving issues through to resolution.
- Respond to operational support requests, perform routine maintenance and complete proactive health checks across supported systems.
- Support both traditional SDI-based broadcast infrastructure and modern IP, virtualised and cloud-based broadcast workflows.
- Collaborate with operational teams, engineering colleagues and third-party vendors to maintain high levels of service availability and operational resilience.
- Contribute to continuous service improvement by identifying recurring issues, recommending improvements and maintaining technical documentation.
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What you'll bring
Essential criteria:
- Excellent communication and stakeholder management skills, with the ability to remain calm under pressure.
- Good working knowledge of Microsoft Windows 10/11 and Windows Server environments.
- A solid understanding of compressed and uncompressed IP video technologies, including SMPTE ST 2110, SMPTE 2022-2 and SMPTE 2022-6.
- Knowledge of broadcast signal chains, production workflows and playout systems.
- Experience of structured fault investigation, log analysis and root cause identification.
- Exposure to cloud platforms such as AWS or Azure.
- An understanding of Zixi Zen Master would be advantageous.
- Knowledge of IP networking fundamentals, including multicast, VLANs and routing, would be beneficial.
- A degree or qualification in Broadcast Engineering, Media Technologies or an equivalent technical discipline, or equivalent industry experience.
- The ability to analyse and resolve complex technical issues, including those where no established solution exists.
Benefits and perks
There's one thing people can't stop talking about when it comes to life at Sky: the perks. Here’s a taster:
- Free Sky TV or NOW package, including Sky Sports and Sky Cinema
- Pension package with up to 9% employer contribution
- Private healthcare with mental health support
- Aviva Digital GP and dental insurance
- Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect
- Sharesave and Tech schemes
- A range of Sky VIP rewards and experiences
How you’ll work
This role is onsite in our Osterley office.
Shift Pattern
You will be required to work a shift pattern covering a seven-day fortnight:
- Week 1: Monday, Tuesday, Friday, Saturday and Sunday
- Week 2: Wednesday and Thursday
Shifts are 12 hours in duration. Following completion of your onboarding and training, you will participate in the full engineering rota, including early and late shifts and an on-call week within a 12-week rotation.
Your office base: Osterley
Our Sky Group HQ. Equipped with state-of-the-art technology and workspaces, there’s plenty of space to see your big ideas come to life. Here you’ll find 13 subsidised restaurants and cafes. You can re-energise at our gym, catch the latest films at our cinema, get your car washed and even get pampered at our beauty salon. Our Osterley Campus is just a 10-minute walk from Syon Lane train station, or you can get one of our free shuttle buses from Osterley, Gunnersbury and Ealing Broadway stations. Plus, there’s free onsite parking available for cars, motorbikes and bicycles.
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Who we are
We’re Sky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us means you’ll be bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers, colleagues and society.
We’re an equal opportunity employer and value diversity at our company. We're a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need as early as you can.
Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
To be eligible for this role you are required to have the appropriate right to work in the UK. Please be aware Sky does not offer sponsorship for this position.
To find out more about working with us, search #LifeAtSky on social media.
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