Halfords
Tyre Technician Team Leader
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£36,617.44 - £37,189.44 per annum + bonus
About the Role
A Halfords Mobile Expert Team Leader is a critical support to both colleagues and customers. With experience as a Technician already, this is an opportunity to take your career to the next level, supporting a team in delivering excellence to our customers.
Our Mobile Expert teams prepare their van at the Hub for the day ahead, then take to the road to deliver our service at our customers’ homes and workplaces. Your role is to provide management to the team to enable them to complete every job on the route to a high standard, providing technical guidance throughout the day. You'll be responsible for taking in tyre deliveries following a set process, and – if on a late shift – ensuring all Technicians arrive back at the Hub safely with all evening tasks completed to process.
Running shift pattern is 6:00 - 18:00 - 44 hours per week.
Key Responsibilities
- Provide management to the team to enable them to complete every job on the route to a high standard.
- Provide technical guidance throughout the day.
- Take in tyre deliveries following a set process.
- Ensure all Technicians arrive back at the Hub safely with all evening tasks completed to process.
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Requirements
- Evidence of delivering a great customer experience.
- Experience in a Technician role, completing jobs to the correct technical standard and within the allotted time.
- Experience in a Team Leader / Supervisory role or higher.
- Experience of delivering coaching/training in the moment.
- A track record of success in delivering against targets and customer metrics.
- Experience of meeting compliance standards across health and safety.
- Excellent verbal communication skills.
- IT proficient, with the aptitude to learn in-house systems.
- A full valid driving licence held for a minimum of 12 months with no more than 6 points.
Benefits
- Store discount, with 25% off most products across Halfords and Tredz.
- Employee discount, with up to 50% off your garage bills at Halfords Autocentre.
- Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies.
- Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more.
- Employee wellness programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week.
- Fantastic Trade Price Bike Scheme - buy one bike per year from a range of bikes which have been significantly reduced.
- Life assurance.
- Uniform.
- Option to join our Sharesave scheme: save to purchase shares at a 20% discount.
- Cycle to Work scheme.
- Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future.
- Health Cash Plan - claim cash back towards your healthcare costs and get access to health and well-being services.
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Company Overview
We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.
At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
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