Intuition IT – Intuitive Technology Recruitment
UCC Engineer
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UCC Engineer
Job Title: UCC Engineer
Location: London, UK (Onsite)
Employment Type: B2B Contract
UCC JD – Operational Support
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Perform required routine checks of:
- Video and audio conference (VAC)
- Meeting rooms
- Auditoriums
- Take action on identified problems, advising superiors when needed.
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Log calls with vendors for faulty equipment, escalating issues as required.
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Daily monitoring of:
- CISCO vendor management
- Condeco vendor management
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Set up video conferencing between office campus and external companies.
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Monitor and manage:
- VIP video conferencing (VCs) and events (e.g., annual/interim results)
- Auditorium bookings
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Provide hands-on support for:
- Video conferencing incidents and alerts
- Log calls via Global Service Desk (GSD)
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Set up presentation and audio calls in VC rooms on user request via GSD
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Manage Screen Cloud screens for any failures.
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Manage onboarding and changes to Cloud booking based on requests and incidents (troubleshooting included)
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Manage and support the Cloud booking platform, performing troubleshooting activities when needed.
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Manage the Multi-Touch Environment and assist in usage/integration testing.
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Manage and review all services within the UCC team scope.
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Support and maintain video walls in the office.
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New MS Meeting Room Config and enable features as required:
- Equipment display panels
- Additional UCC services
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Support upgrading hardware and software of video conferencing (VC) kits when necessary.
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