UCC Engineer (VAC)

UCC JD – Operational support Perform required routine checks of video and audio conference (VAC), meeting rooms and auditorium, taking action on identified problems and advising superiors when required. Log calls with vendors for faulty equipment and escalate accordingly. Daily monitoring of CISCO and Condeco vendor management. Setup of VC between office campus and external company’s. Monitoring of VIP VCs and events (annual and interim results) and managing auditorium bookings. Provide hands and feet assistance to Video Conferencing Incident and alerts – calls logged via Global service desk (GSD). Setup of presentation and audio calls in VC rooms on user request via GSD. Managing the Screen Cloud Screens to be reviewed for any failures Managing the onboarding and changes to Cloud booking based on requests and Incident Managing Cloudbooking platform and perform any troubleshooting activities Managing Multitaction Environment and assisting during the usage and functionality integration Manage and review all Services part of UCC team scope. Manage and support video walls in the office. New MS Meeting room config and feature enablement based on requirement like equipment display Panel etc. and additional services Support in upgrade of Hardware and Software of VC kit where required.