Taco Bell ONEUROPE (UK & Europe)
UK Equity Area Coach - London
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Taco Bell Overview
Taco Bell was born and raised in California and has been around since 1962. We went from selling everyone’s favourite Crunchy Tacos on the West Coast to a global brand with 8,200+ restaurants, 350 franchise organizations, that serve 42+ million fans each week around the globe. That’s right… Taco Bell has 8,200+ restaurants in over 32 countries around the world, with offices in the U.S., Canada, UK, India, Australia, and Singapore. In our region (ONEUROPE), we are in the UK, Spain, Finland, The Netherlands, Romania, Cyprus, Greece, Croatia, Serbia and Sweden. And we don’t plan to stop there!
We’re not only the largest Mexican-inspired quick service brand (QSR) in the world, we’re also part of the biggest restaurant group in the world: Yum! Brands. Much of our fan love and authentic connection with our communities are rooted in being rebels with a cause. From ensuring we use high quality, sustainable ingredients to elevating restaurant technology in ways that hasn’t been done before… we will continue to be inclusive, bold, challenge the status quo and push industry boundaries.
We’re a company that celebrates and advocates for difference, has bold self-expression, strives for a better future, and brings the fun while we’re at it. We fuel our culture with real people who bring unique experiences. We inspire and enable our teams and the world to Live Más. And all of that comes with fun, year-round events like holiday and cultural festivities, development opportunities you can take advantage of from anywhere you are, and random recharge days – just to name a few. We truly believe that where you work matters and taking care of our employees matters as much to us as taking care of our fans.
At Taco Bell, we’re the New Kids, the Cultural Rebels growing fast across Europe! Are you up for to be part of this? Learn more about the role below.
About the Job
The Equity Area Coach oversees the people, processes and operations of Taco Bell-owned restaurants in their area. This includes training, coaching and supporting managers through planning, goal setting, and utilising success routines. Focuses on in-store problem solving/process improvement; sets standards; recognises and motivates Restaurant Managers, Assistant Managers and Restaurant Teams. Establishes and reviews unit-specific performance targets in guest service, margin improvement and employee satisfaction, maintaining company standards in food safety, product and facility specifications, allocating limited capital budgets to meet highest priority facility needs, introducing and reinforcing new company products and initiatives, and selecting, training, developing and motivating managerial employees.
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The Day-to-Day
- Restaurant openings: Ensure successful and on time new restaurant openings. Recruit and train the new restaurant management and team members.
- Build People Capability: Leverage culture and people capability to fuel brand performance. Recruit and equip the best operators in the world to deliver great customer experiences. Build a healthy and robust bench of developed and capable Managers. Lead by example – be a culture champion.
- Leads performance management process: For all employees, including performance feedback, appraisals, training and development planning and due process in resolving workplace disputes.
- Deliver a Consistent Customer Experience: Drives customer-focused culture by serving as a role model in resolving serious customer issues and training managers to meet or exceed customer service standards. Tracks, analyses and identifies root causes of customer complaints and leads management team to implement systematic solutions. Periodically engages in restaurant audits in conjunction with RGMs to calibrate on performance standards and to provide an objective basis for performance feedback. Ensures that food safety standards are met in each unit supervised through direct observation as well as follow-up on food safety audit results. Monitors restaurant Speed with Service (SWS) performance and provides coaching to unit management teams to meet performance targets.
- Grow the Brand, Sales and Profits: Reviews and prioritizes store capital expenditure requests and establishes common vendor relationships where scale can be leveraged. Ensures that facilities and equipment are maintained to Taco Bell standards; coordinates facility upgrades or equipment replacement. Analyses sales, labour, inventory and controllables on a continual basis and coaches on corrective action to meet or achieve margin and sales growth targets. Partners with each Manager in the market to build sales over last year’s sales achievement. Works with Restaurant General Managers to develop and deliver unit-specific Annual Operating Plans.
Is This You?
- Degree is preferred, but not critical to the role
- Passionate about providing excellence in execution of quality food, service, cleanliness and speed standards
- Exhibits great leadership behaviours around, providing coaching, developing the team, driving culture, problem solving, strong communication, time management, executing tasks and achieving results through others
- Dynamic, energetic and positive leader, a self-starter, proactively driven to get things done and does the right thing for the business
- Leadership skills that exhibit an adaptable and resilient coaching style
- Good communication skills, and strong interpersonal and conflict resolution skills with exceptional team building capability
- Basic business math and accounting skills, and strong analytical/decision-making skills
- Three to five years of successful, high sales volume, operational management experience in the Quick Service Restaurant industry or retail environment
- Demonstrated track record of workplace achievement in the selection, coaching and development of managerial employees
- Proven ability to drive customer satisfaction, financial performance and employee satisfaction
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Why Taco Bell?
We truly believe that where you work matters, and we know a thing or two about what makes employees happy. Join us on our mission of feeding people’s lives with más!
Work-Hard, Play-Hard
A career with Yum! offers much more than just fantastic earning potential. We reward hard work and achievement with amazing incentives and benefits, including:
- Company and performance-related bonus
- Generous pension with up to 11% company contribution
- Private healthcare with the option to increase to include family cover and extra dental cover
- Annual holiday allowance starts at 25 days with the option to buy or sell up to 3 extra days per year
- After 5 years’ service, annual holiday allowance increases to 30 days
- We offer competitive maternity leave and flexible return to work options
- Pick n Mix Benefits to convert them into your very own benefits plans that’s unique to you - options include gym membership, health screening and travel insurance
Ready to Apply?
Please include your CV and cover letter in order to be considered.
Beware of fake job postings using Yum! and/or our brand logos -- KFC, Pizza Hut, Taco Bell and Habit Burger & Grill -- on fraudulent sites. Yum! Brands only posts jobs on official careers pages and never asks for money during onboarding. Avoid unsolicited contacts via Telegram, WhatsApp or similar social apps.
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