TikTok
UK FBT Fulfillment Operations Project Management Officer - TikTok Shop
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Responsibilities
About the Team
The Supply Chain and Logistics team plays a vital role in ensuring a strong and efficient supply chain and logistics infrastructure that drives business growth and enables global expansion. They provide business planning guidance and logistics strategy assistance to existing businesses, helping them optimise their operational efficiency.
- End-to-End Operations & KPIs: Oversee the daily operations of TikTok Shop UK FBT (warehousing & last-mile), establishing and monitoring core KPIs (e.g., dispatch rate, inventory accuracy, CPO) to optimize fulfillment performance;
- SOPs & Process Improvement: Drive the implementation of standard operating procedures (SOPs) across all warehouses and establish health monitoring mechanisms to ensure continuous process optimization;
- Mega Campaign Execution: Collaborate with Commercial and S&OP teams to design and execute capacity, manpower, and operational assurance plans for major promotional events (e.g., Black Friday, Summer Sale);
- Project Management (PMO): Lead the end-to-end delivery of complex FBT projects (e.g., new warehouse launches, system rollouts) by managing milestones, WBS, resources, and post-project reviews;
- Cross-Functional Collaboration: Align with cross-functional stakeholders—including Product/Tech, Logistics, Merchant Operations, and Service Providers—to ensure transparent and high-quality project execution;
- Exception & Risk Management: Monitor fulfillment anomalies, establish SLAs for issue escalation, develop contingency plans for systemic risks, and drive Root Cause Analysis (RCA) with the QC team;
- Data-Driven & System Optimization: Build data dashboards to visualize metrics, propose WMS/OMS system enhancements, and leverage data to drive strategic decisions on network and inventory planning.
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Qualifications
Minimum Qualification(s):
- Bachelor's degree or above, preferably in Supply Chain, Logistics, Industrial Engineering, or Business-related fields;
- 2.5+ years of experience in e-commerce fulfillment, warehousing/delivery, or supply chain. Experience with TikTok Shop, Amazon FBA, or cross-border e-commerce is highly preferred;
- Strong operational control capabilities combined with excellent project management skills (PMO mindset).
- Familiar with EU and UK e-commerce warehouse operations (Inbound/Inventory/Outbound) and last-mile delivery networks (e.g., DPD, GLS, local LSPs);
- Highly data-sensitive and proficient in Excel, SQL, and BI tools.
Preferred Qualification(s):
- Experience working closely with logistics operations, merchant management, and customer service teams in Europe.
- Familiarity with European logistics regulations, including dangerous goods handling and compliance management.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
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Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
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