Foodhub
UK Field Support Operations Manager
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About Us
Foodhub currently has 30,000+ restaurant, takeaway, stadia, hotel, and bar clients in the UK, Ireland, USA, Canada, Nigeria, Grenada, and ANZ. Today, Foodhub powers the technology behind many different QSR's, stadia, and venue, online order, delivery, and POS businesses, giving them a multi-solution tech stack to drive their business forward and open new revenue streams.
From the moment a consumer is thinking of placing an order, to the time the order arrives at their door and a review is posted to social media, Foodhub has solutions to drive the consumer experience, whilst adding extra value via our ecosystem of partners. The Foodhub Tech Stack is extensive: from Web and Mobile Ordering to 3rd Party Order Aggregation, Dispatch, and Self-Delivery, complete Hardware/Software POS systems, extensive array of POS integrations, On-Premise Kiosks, QR Code Ordering and Payment, Table-side Mobile Order/Receipt Printers, plus an extensive product and development team to support all of this.
This is a remote position.
About The Role
We are seeking an experienced and highly organised Field Support Operations Manager to lead and support our UK field operations team.
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This is a fully field-based role and not a desk-based position. The successful candidate will spend the majority of their time on the road, visiting sites, supporting operational teams face-to-face, building relationships, and ensuring consistently high operational standards across the UK. We are looking for someone who is hands-on, proactive, and genuinely enjoys working in a field environment. The role will suit an individual who thrives in fast-paced operational settings and is comfortable travelling extensively as part of their day-to-day responsibilities. The ideal candidate will also be a strong cultural fit with clients — someone who can build trust quickly, communicate effectively across diverse teams, and bring a positive, collaborative attitude to the role.
Requirements
Field Operations Leadership
- Provide on-site operational support across UK locations
- Travel extensively to restaurants/sites to support teams and drive performance improvements
- Conduct regular field visits, operational audits, and performance reviews
- Build strong working relationships with partners, managers, and operational teams
- Support the implementation of operational processes and best practices across the field
- Increase penetration of Foodhub products & services across existing client portfolio
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Team & Performance Management
- Lead the organisation and distribution of work, ensuring high productivity levels balanced with adding value
- Coach and support field teams to achieve operational KPIs and service standards
- Identify technical challenges, themes, and trends in the field and provide regular insight directly to the CEO
- Lead by example through a hands-on and visible management approach
Customer & Stakeholder Management
- Act as a key operational escalation point when required
- Work closely with internal departments and external partners to ensure operational success
- Ensure a consistently high level of customer and partner satisfaction
Benefits
- 33 days annual leave per year (including public holidays)
- Option to purchase up to 5 additional annual leave days
- UK-based role with extensive international exposure
- Pension scheme
- High-impact leadership role within a global EPOS-led hospitality technology business
- Guaranteed day off on your birthday
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