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UK-Manager
Apple Retail Store Manager
At an Apple Store
Summary
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we foster a culture where everyone belongs and is inspired to do their best work.
As a Manager at an Apple Store, you’ll lead, coach, and develop a team that delivers exceptional customer experiences. You’ll prioritise actively participating in customer interactions, ensuring performance goals, business priorities, and store excellence are met.
Key Responsibilities
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Leadership & Growth:
- Lead your team, empowering each member to achieve their performance and developmental goals.
- Develop, mentor, and support high-performing, inclusive teams, ensuring everyone’s strengths are identified and leveraged.
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Recruitment & Retention:
- Assist in recruiting, training, and retaining a diverse, high-performing team.
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Floor Leadership:
- Actively engage with team members and customers throughout the store, upholding company standards and ensuring exceptional customer service.
- Model best practices and uphold business priorities daily.
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Conflict & Escalation Resolution:
- Address concerns from customers and team members, escalating when necessary in partnership with leadership and HR.
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Operational Excellence:
- Drive business priorities and store performance goals by strategic planning, execution, and results-tracking.
- Provide guidance across assigned functional areas (e.g., sales, inventory, training).
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Compliance & Security:
- Ensure company policies and procedures are followed, including protecting confidential information, assets, and finances.
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Inclusivity & Values-Driven Culture:
- Contribute to an inclusive environment by celebrating differences and fostering shared respect.
- Model Apple’s values of inclusion and diversity through daily actions.
- Lead with inclusive behaviours, fostering trust and psychological safety within the team.
Minimum Qualifications
To qualify, you should have:
- Availability to work flexible schedules, including nights, weekends, and public holidays, and meet expectations for attendance & reliability.
- Proficient working knowledge of the local language (written/spoken), including support for sign language users.
- Previous experience leading others in retail, sales, or a relevant field.
Preferred Qualifications
You’re a strong motivational fit if you:
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- Consistently exceed goals and thrive even under pressure or setbacks.
- Follow through on commitments and advocate others to do the same.
- Build trust through integrity and reliability in team decisions.
- Make data-driven, judicious decisions with a focus on timeliness and alignment.
- Adapt communication style to different audiences with clarity and impact.
- Have a track record of mentoring and giving constructive feedback.
- Can stay calm under pressure and support others through retail’s fast pace.
- Have demonstrated skills in resolving conflicts and fostering collaboration.
Apple’s Core Principles
Apple values diversity and inclusion as essential to innovation and a thriving workplace. We are:
✔ Disability Confident Employer — Committed to equal opportunities, including reasonable accommodations for applicants. ✔ Considers all qualified candidates regardless of criminal history in full compliance with the law. ✔ Embraces accessibility as a fundamental human right, reflected in company culture, benefits, and tools.
Role Number: 200664644-2865 Want to learn more? 🔗 Accessibility in Apple’s workplace 🔗 Equal opportunities at Apple
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