Capita
UK Operational Training Team Leader
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UK Operational Training Team Leader
Job Description:
The UK Operational Training Team Leader is responsible for leading and coordinating the delivery of UK resilience and support contracts, ensuring high-quality training, operational support, and client engagement across a range of specialist capabilities. This includes supporting wildfire preparedness, training Operational Resilience Teams at operational and strategic levels, and overseeing the delivery of specialist courses such as Road Traffic Collision Instructor.
The role provides professional teaching, subject matter expertise, resource coordination, and day-to-day leadership across assigned programmes and work streams, while fostering a culture of excellence, safety, continuous improvement, and customer focus.
Responsibilities:
- Lead, manage, and deliver UK resilience and support contracts, ensuring effective training, operational support, and client-focused delivery across all relevant programmes.
- Provide a professional teaching capability to support learning and development across UK resilience, operational resilience, wildfire, and specialist technical training courses, including managing specific work streams as allocated by the Head of Delivery.
- Coordinate the allocation of staff and resources to programmes and courses within the scope of the role.
- Undertake duties as Subject Manager, Course Director, and Subject Matter Expert (SME), supporting the delivery of training at various levels, and liaising closely with Sales and Marketing, Curriculum Design, and other delivery teams at the Fire Service College (FSC).
- Deliver existing FSC training products, lead course delivery within your area, support other subject managers, develop competences in additional subject areas as needed, and deliver both on-site and off-site within the UK and internationally.
- Develop new training products, acting as SME for UK resilience, wildfire, Operational Resilience Team training, and specialist courses such as Road Traffic Collision Instructor; gather market intelligence and engage with clients to provide advice, support, and future development opportunities.
- Plan and implement activities to meet business needs in line with FSC aims and the business plan, manage delegated tasks, and brief management of progress and potential risks.
About You
Essential Criteria:
- Substantial operational fire and rescue service experience, with a proven track record in training design, delivery, and development across resilience, operational response, or specialist technical training.
- Detailed understanding of UK fire and rescue service operational resilience, including the requirements of operational and strategic level training, exercising, and multi-agency preparedness.
- Road Traffic Collision Instructor.
- Demonstrable leadership and team management skills, with previous people management experience within a local authority fire and rescue service environment.
- Knowledge of current fire service training standards, regulations, and best practices.
- Excellent communication and interpersonal skills, with the ability to motivate and inspire others.
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Desirable Criteria:
- Relevant teaching or training qualification (e.g., Certificate in Training and Development, Level 3 Award in Education and Training, or equivalent).
- Experience managing projects or programmes within emergency services.
- Awareness of current developments in fire safety and prevention.
- First aid or trauma care qualification.
About Fire Service College:
The Fire Service College (FSC) is a world-renowned further education training college that provides a range of resilience focused courses and programmes ranging from apprenticeships to fully accredited qualifications. On a 300-acre site FSC provides both practical and classroom-based learning in addition to remote/customer site delivered courses. FSC courses and programmes are accredited with SFJ Awards, Highfields, Institution for Fire Engineers, FireQual, Lantra, JOIFF, and Proboard/NFPA. Customers range from fire and rescue services, police forces, ambulance services, the military, various commercial organisations to individuals who wish to further their careers. FSC attracts learners from international fire and rescue services from the Middle East and across Europe.
Our Vision is for Capita Fire Service College to be a strategic learning partner for our clients. This will allow us to improve our clients’ organisational capability and jointly deliver better business outcomes for them. In order to achieve this, we need to simplify, be truly client focused about our clients and invest in our learning capability.
What’s in it for you?
- Offering a salary of up to £45,500 depending on skills & experience
- 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
- Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
- Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
- Subsidised canteen, bar and gym facilities onsite (free membership)
- Free accommodation during the working week if required
- Free parking onsite
- Better work life balance
- Opportunity to gain further qualifications and upskill
- You will work at a world-renowned further education training college
- You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.
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What we hope you’ll do next:
Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. We will be in touch with you regarding your application shortly, however if you need to contact our recruitment team please email CPScareers@capita.com
At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer, we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you to discuss. For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.
AI & Fair Recruitment at Capita
At Capita, we use technology, including AI-enabled tools, to help us manage applications consistently and fairly. These tools support our recruitment teams, they do not make hiring decisions. Every application is reviewed by a trained member of our Talent Acquisition team, and all decisions are made by people. If you need any adjustments during the process, we’re here to support you.
How We Use AI in Our Hiring Process
To help us deliver a fair, consistent and efficient recruitment experience, Capita uses AI-assisted technology at some stages of the process. These tools simply help us organise and assess information, they do not replace human judgement. All decisions are made by our recruitment team and hiring managers. If you have any questions or need adjustments, please let us know and we’ll be happy to support you.
Location:
Moreton In Marsh, United Kingdom
Time Type:
Full time
Contract Type:
Permanent
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