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Job Description
It’s never been a more exciting time to join Vistra.
At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction. But progress only happens when people come together and take action. And we’re absolutely committed to building a culture where our people can do just that.
We have an exciting opportunity for you to join our team as a UK Payroll Associate for our iiPay business, part of our award-winning Global payroll division. Reporting to the Senior Manager, UK & European Payroll Operations, this full-time, permanent position can be based in our UK, Hungary, Romania, or Poland offices and offers local coverage, allowing you to make a significant impact on our payroll business and its growth.
All our roles can be performed remotely with occasional visits to the office as requested by your manager. Where we have office locations, our team members are welcome to work remotely, on a hybrid basis, or fully office-based as they wish.
Our highly motivated and engaged team members are at the heart of our success! This role requires owning and delivering the UK payrolls for a range of international clients. Working closely with a variety of clients to professionally deliver a quality UK payroll service.
Key Responsibilities
The successful candidate requires a minimum of 2 years of UK Payroll experience and the ability to demonstrate a proven track record in the following areas:
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Payroll delivery and service level management
Delivering accurate and compliant UK payroll processing for a group of assigned clients and payrolls, coordinating the client’s requirements and managing the process.
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Scheduling and time management
Managing and delivering client payrolls against the agreed schedule - communicating directly with clients to meet or exceed the client deadlines and expectations. Escalating issues within the client and iiPay teams to meet and exceed agreed service level agreement.
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Operational excellence
Individually and as a team member strive to improve the systems, processes, and payroll delivery environment to maximize the efficiency and accuracy of our client contracts. iiPay team members must be focused on maintaining a high customer satisfaction rating.
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Communication
Managing and maintaining clear and informative communications to clients, implementation team, and client account managers.
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Country legislation knowledge
Take responsibility for being the primary operations contact point for the UK, developing and maintaining detailed knowledge of the statutory processes and legislative deadlines. Working closely with the implementations team to take on new payrolls and clients.
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Project delivery
Owning or contributing to specific company projects such as improving and/or changing systems, processes, or functions within the business.
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Escalation and problem resolution
Owning, managing, and resolving client escalations, seeking help and advice where needed. Working with the payroll provider management team to enhance and develop the processes and outcomes for our partner network.
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Attributes/Technical Skills
- Has worked in a multi-client payroll environment, managing a diverse range of payrolls and client relationships.
- Proven track record of delivering UK payrolls while adhering to strict service level agreements.
- Competent with all UK complexities, including different terms and conditions and treatment of elements.
- Experience of different pension schemes, salary sacrifice schemes, and auto enrolment.
- To be fully compliant with all UK legislation, statutory monthly, and yearly requirements.
- Experienced in working with international clients both small and large (FTSE & Fortune 500) and has the ability to communicate clearly and gain trust with your client contacts.
- A highly motivated and driven professional, with excellent communication skills and a track record of delivering high levels of customer satisfaction.
- Extremely organized and takes pride in standards of work.
- Can demonstrate the ability to interact effectively with iiPay’s clients and be assertive.
- Has intermediate to high Excel skills and is capable of effectively and efficiently manipulating data within an Excel workbook.
Relevant Experience
Experience of working within a regulated (ISAE 3402 / SSAE 16) service delivery environment.
If you are excited about working with us, we encourage you to apply or have a confidential chat with one of our Talent Acquisition team members. Our goal is to make this a great place to work where all our people can thrive. We hope you join us on this exciting journey!
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