Whole Foods Market
UK Retail Floor Lead
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Job Title
Provides overall leadership to Team Members. Responsible for all aspects of daily operations including profitability, expense control, buying, merchandising, labor, regulatory compliance, and special projects as assigned. Accountable for Team Member hiring, development, and separation decisions.
Responsibilities
- Support the Small Format Store Leader in all areas of operations including inventory, safety, merchandising, financial, and physical plant issues.
- Hold Team Members accountable for delivering outstanding customer service.
- Builds a positive work environment of outstanding teamwork, mutual respect, and exceptional morale.
- Makes hiring and separation decisions.
- Accountable for monitoring and achieving sales, purchasing, and labor targets.
- Maintains proper product assortment, merchandising, and inventory control.
- Sets and achieves the highest standards of retail execution.
- Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
- Regularly inspects the store to ensure compliance with all programs, rules, and standards.
- Maintains awareness of customer flows and needs and directs Team Members as necessary to satisfy and delight customers; responds promptly to customer needs and questions.
- Selects, trains, develops, mentors, motivates, and counsels Team Members in a manner that sustains a high-performance team and minimizes turnover.
- Provides timely, thorough, and thoughtful performance evaluations.
- Consistently communicates and models WFM vision and goals.
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Knowledge, Skills, & Abilities
- Advanced knowledge of products, buying, pricing, merchandising, and inventory management.
- Food safety certification. If not currently certified, will commit to completing certification within 6 months.
- Excellent interpersonal, motivational, team building, and customer relationship skills.
- Capable of teaching others in a positive and constructive manner.
- Advanced knowledge of regulatory and safety policies and procedures.
- Proficient mathematical skills for assessing financial performance, monitoring profitability, and managing inventory.
- Demonstrated decision-making ability, leadership skills, and ability to prioritize and delegate.
- Proficiency with email, Microsoft Office, and operations-related applications.
Desired Work Experiences
- 24+ months retail experience including 12+ months of team leadership experience.
Physical Requirements/Working Conditions
- Must be able to lift fifty pounds.
- In an 8-hour workday: standing/walking 6-8 hours.
- Hand use: single grasping, fine manipulation, pushing, and pulling.
- Work requires the following motions: bending, twisting, squatting, and reaching.
- Exposure to FDA approved cleaning chemicals.
- Exposure to temperatures: <32 degrees Fahrenheit (freezing), 32-40 degrees Fahrenheit (refrigerators), >90 degrees Fahrenheit.
- Ability to work in a wet and cold environment.
- Ability to work a flexible schedule including nights, weekends, and holidays as needed.
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Note: The purpose of this document is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. This document does not reflect all job duties or requirements for every position.
The wage range for this position is £43,680.00-£49,920.00 Annual, commensurate with experience. Whole Foods Market offers "Whole Benefits". Whole Benefits offers a wide range of benefits for Full and Part-Time Team Members, including eligibility for a store discount, paid time off, financial wellness, health & wellness support programs, and access to other Team Member perks. Eligibility for Whole Benefits is determined under the terms of the applicable Whole Benefits plan at a person’s date of hire and may vary based on work location, length of service, and job type (such as regular or seasonal). https://careers.wholefoodsmarket.co.uk/benefits.
Whole Foods Market works with job sites like Indeed, LinkedIn, and ZipRecruiter to promote opportunities at our company. Please be aware that other career sites may not be accurate or up to date and may even be fraudulent. We encourage and recommend all candidates to apply via our site.
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