Apple
UK - Specialist: Full-Time, Part-Time, and Part-Time Temporary
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UK - Specialist: Full-Time, Part-Time, and Part-Time Temporary
Apple Retail: Specialist
About Apple Retail
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work.
As a Specialist, you build brand loyalty and create owners of Apple products and services. You’re dedicated to selling and delivering a customer service experience that is unlike any other. A Specialist is curious—you ask questions to learn about our customers’ needs, customising recommendations to enrich their lives.
This role could be full-time, part-time, or part-time temporary.
Description
- Deliver excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy.
- Stay up to date on Apple’s products, services, purchase options, and Product Zone sales processes.
- Support peers by sharing knowledge about:
- Apple’s products
- Services
- Purchase options
- Offering ownership opportunities
- Maintain accuracy and adhere to guidance.
- Assist in tasks like:
- Supporting customers in other store areas
- Providing customer service and support
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- Contribute to an inclusive environment by respecting differences and fostering curiosity, while demonstrating Apple’s values of inclusion and diversity daily.
Minimum Qualifications
- Availability to work flexible shifts, including:
- Nights
- Weekends
- Public holidays
- Reliable attendance in line with local laws and approved accommodations.
- Proficiency in the local language (written and verbal):
- Sign language supported.
Preferred Qualifications
You can:
- Demonstrate knowledge of Apple products and services.
- Personalise solutions based on customer needs and communicate them effectively.
- Thrive in a fast-paced environment, handling multiple customers simultaneously.
- Work collaboratively in a team, embracing shared responsibility.
- Be naturally curious, open to learning, and willing to help peers grow.
- Familiarise yourself with Apple’s products, services, and third-party offerings to enhance the customer experience.
- Be trusted with confidential information, upholding Apple’s core values.
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At Apple, diversity fuels our commitment to including everyone. As a registered Disability Confident employer, we support reasonable accommodations. Apple evaluates all applicants fairly, regardless of criminal history.
Learn More
- Accessibility at Apple
- Career Inclusion at Apple
Role Number: 114438145
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