Apple
UK - Specialist: Full-Time, Part-Time, and Part-Time Temporary
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Apple Retail Specialist
About Apple Retail
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.
As a Specialist, you build brand loyalty and create owners of Apple products and services. You’re dedicated to selling and delivering a customer service experience that is unlike any other. A Specialist is curious—you ask questions to learn about our customers’ needs, customising recommendations to enrich their lives.
Employment Type
Full-time, part-time or part-time temporary
Job Description
Main Responsibilities
Deliver excellent service to Apple customers by:
- Seeking to understand their needs, identifying ownership opportunities
- Presenting products and services
- Educating customers on relevant ways to buy products
Understand and proactively stay up to date on:
- Apple’s products, services, purchase options
- Product Zone sales processes
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- Support your peers throughout the store by sharing knowledge about Apple’s products, services, and purchase options
- Assist in offering ownership opportunities
Ensure:
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Accuracy in recommendations
-
Guidance-adherence
-
Perform other tasks as required, including:
- Customer service and support in other areas of the store
Commit to:
- An inclusive environment by respecting all differences
- Demonstrating curiosity to learn
- Alignment with Apple’s values of inclusion and diversity
Minimum Qualifications
- Availability to work a schedule that may include nights, weekends and public holidays
- Reliability in attendance as scheduled, in line with local laws
- Approved reasonable accommodations permitted
- Proficient in the local language (both written and spoken, including support for sign language).
Preferred Qualifications
We greatly value:
- Knowledge of Apple products and services
- Experience in personalising solutions based on customer needs and communicating them effectively
- Ability to operate in a fast-paced environment, preferably supporting multiple customers simultaneously
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- Collaboration in a team environment, demonstrating shared responsibility and accountability
Demonstrable qualities:
- Curiosity and openness to learn from peers
- Commitment to enhancing the customer experience through continuous learning of Apple products, services, and third-party offerings
- Trustworthiness in handling sensitive or confidential information, aligning with Apple’s core values
Apple’s Commitments
At Apple, diversity propels our creativity. We celebrate relationship-building through inclusion and shared values:
- Fair and equal consideration for all applicants
- Recognition as a Disability Confident employer
- Conversion of applicants with criminal histories consistent with applicable laws
Apple’s culture reflects accessibility as a fundamental human right:
- Supportive, accessible workplace environment
- Diverse perspectives welcome in shaping careers that foster belonging
Further Reading
- [Role Number: 114438145]
- Learn about accessibility in Apple’s workplace
- General Apple values and science from Apple
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