Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.

About the Role

As a Store Leader, you build and lead a team to engage and support customers in a dynamic environment. You foster an environment where the team delivers excellence in their performance, is energized by executing Apple’s goals and priorities, and excels in creating quality experiences for our customers. The Store Leader models Apple’s values. You demonstrate deep care for your teams and customers by being present and available.

Responsibilities

• Lead and coach a team that identifies customers’ needs, provide exceptional customer interactions, and deliver on Apple’s business priorities.
• Coach and develop leaders to create high-performing teams that deliver exceptional results.
• Be responsible for attracting, recruiting, training, developing, and retaining a diverse, high-performing team.
• Consistently and actively participate in Floor Leadership and remove operational obstacles to improve the customer experience and team member performance.
• Be responsible for developing the store’s operational strategy to drive Apple’s business priorities and achieve store performance goals.
• Determine store scheduling strategy in alignment with program guidelines, accounting for business, individual, and team needs, and achieving scheduling guidance.
• Analyze and use the business information required to support and execute the Apple Retail vision.
• Regularly assess team and customer sentiment through formal and informal channels, address any areas of opportunity, and celebrate and recognize successes.
• Maintain and uphold Apple’s policies and procedures, and protect all company assets including confidential business, customer, team member, and financial information.
• Perform other tasks as needed.
• Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.
• Demonstrate Apple’s values of inclusion and diversity in daily activities.
• Be a role model for inclusive leadership behaviors and build, develop, and retain diverse teams.
• Take action to create a safe, respectful, and inclusive environment for all team members.