European Braking Systems
UK Telesales Agent
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Company Description
EBS is a leading independent manufacturer and distributor of air brake and turbochargers, offering both a premium in-house brand and OE brands. EBS continues to expand and innovate its product ranges to meet market demands. With a globally recognised brand, EBS serves customers throughout Europe and beyond, maintaining a steadfast commitment to excellence in both products and services.
About the Role
As a UK Telesales Agent, you’ll be the first point of contact for our trade customers - handling enquiries, identifying the right parts, and turning everyday calls into orders.
It’s more than order-taking: you’ll proactively grow customer spend, follow up quotes, win back lapsed accounts, and build lasting relationships with our UK customer base - helping grow our market share across the product ranges and brands we offer.
It’s a great fit for someone who enjoys talking to customers, has a can-do attitude, and wants to build a career in sales.
What You’ll Be Doing
- Handle inbound and outbound trade calls, giving customers a fast, accurate, and helpful service.
- Identify the correct parts using our cataloguing, cross-reference, and vehicle lookup systems.
- Convert enquiries into orders and proactively upsell and cross-sell across the products we offer.
- Promote new-to-range products and current promotions on every suitable call.
- Develop customer accounts, spotting opportunities, chasing quotes, and re-engaging lapsed or under-trading customers alongside our external sales managers.
- Provide quotations and process telephone, email, and website orders accurately on our MAM Autopart software.
- Feedback competitor pricing and market activity to help shape our pricing and commercial decisions.
- Work with the external sales team, customer services, purchasing, and other internal teams to resolve queries and keep customers updated.
- Keep customer and order records accurate and up to date.
- Build deep product knowledge across our ranges.
- Work towards agreed UK sales and margin targets.
- Follow EBS procedures and support our quality and environmental standards.
- Carry out other reasonable duties in line with the role.
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What We’re Looking For
Essential
- A confident, clear telephone manner - someone who genuinely enjoys talking to customers.
- Strong communication and relationship-building skills.
- A commercial, target-driven mindset, with the motivation to sell, grow accounts, and build your career.
- Good numeracy and logical problem-solving.
- Accuracy and attention to detail, including under pressure.
- Comfortable with IT, email, and MS Office.
- Able to work both independently and as part of a team.
- A willingness to learn.
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Nice to Have
- Experience in the automotive or commercial vehicle aftermarket, or a parts / trade counter / internal sales environment.
- Knowledge of our product ranges.
- Familiarity with parts cataloguing, cross-referencing, or VRM lookup systems.
- Previous telesales or B2B sales experience.
In Your First 6-12 Months You’ll Be:
- Handling calls and identifying parts accurately, working towards a fully independent role.
- Learning the key systems and software tools that support your role.
- Earning high customer satisfaction and repeat business.
- Working well with colleagues across the wider business.
- Confidently upselling and cross-selling across our product ranges using the tools provided.
Why Apply
- A genuine route into senior sales, account management, or field sales.
- Join a high-energy sales environment with a real hunger for success.
- Competitive salary plus performance-related earning potential.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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