Your Golf Travel
UK Tours Golf Travel Specialist
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Your Golf Travel Overview
Your Golf Travel is the world's largest golf travel specialist providing golf breaks and holidays across more than 3,000 locations in 22 countries, including the UK, Ireland, Europe, and beyond. Since our launch in 2004, we have seen swift expansion and now boast a team of over 180 professionals based in our offices in London, Brighton, St Andrews, and Killarney. Throughout this journey, we have established incredible relationships with our suppliers and customers, created an extensive array of exceptional travel products and experiences, garnered numerous awards... and this is only the beginning!
Our Core Values
At Your Golf Travel, we are driven by our "Always Going The Extra Yard" values, a set of four core principles that define how we work and who we are.
- Customer First, Always: We put the Customer First, Always, using empathy and deep insight to consistently exceed expectations.
- Own it, Together: We believe in the power of the collective to Own it, Together, combining personal accountability with high-pace collaboration to deliver results.
- Think Smart, Act Bold: Our team is encouraged to Think Smart, Act Bold, challenging convention with an ambitious, entrepreneurial spirit that knows no limits.
- The Expert Edge: We maintain The Expert Edge by constantly evolving, learning, and pushing boundaries to ensure we are always going that extra yard for our clients.
About the Role
Do I need to be a golfer? … Not at all. We primarily operate as a travel company, with golf being just one aspect of our offerings. If you’re eager to learn, we’d be thrilled to equip you with all the knowledge you need about our product; however, we can’t promise you’ll become the next Tiger Woods. What we truly seek is a genuine passion for travel and an eagerness to learn.
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As a UK Tours Golf Travel Specialist, you will drive sales and deliver outstanding experiences by tailoring bespoke golf travel to our long-haul destinations. Following our principle of The Expert Edge, you’ll push boundaries and go the extra yard to provide elite advice, managing the full booking process alongside ground agents. Because we believe in Customer First, Always, you will use empathy and deep insight to understand client needs, ensuring every itinerary exceeds expectations and transforms a simple inquiry into a lifelong relationship.
Key Roles
- Proactively calling customers (lead bookers) within 48 hours of travel
- Professional handling of client generated enquiries (telephone, email and website).
- Act as a professional representative of Your Golf Travel.
- Providing accurate price quoting, creating exciting and bespoke itineraries
- Fulfilling the duties of a Golf Travel Team member with enthusiasm and diligence.
- Demonstrate our company values in all interactions.
- Carry out ad hoc duties as requested by management.
- Dealing with high value overseas clients
Key Objectives
- Effective communication with clients and venues while quoting and confirming bookings.
- Delivering an exceptional speed of response to maximise sales opportunities (First contact, Quote, Follow Up and Booking).
- Develop your own customer database.
- Providing exceptional customer service to all Your Golf Travel clients at all times.
Personal Specifications
- Strong team player with excellent verbal and written communication skills
- Highly organised with strong attention to detail and time management
- Confident, competitive, and customer-focused with a proven ability to work under pressure
- Passionate about service always putting the customer first
- Takes responsibility for results and works collaboratively with the team to continuously improve
- Previous telephone sales experience essential with the ability to build strong relationships
- Deep knowledge of golf courses around the UK & Ireland
- Proficient in Google Workspace (Docs, Sheets, Gmail, etc.)
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Why Join Us?
- Annual Leave: 25 days holiday, increasing by 1 day per year of service (up to 28 days), plus the option to buy back up to 5 extra days each year.
- Amazing Travel Perks: Enjoy familiarisation trips to top golf and holiday destinations in the UK and overseas, plus exclusive discounts on golf holidays, flights, and hotels.
- Recognition & Rewards: Be part of our annual company away trips for top performers and benefit from structured training and personalised development plans.
- Exclusive Brand Discounts: Save on top golf and sports brands, including Taylormade, Under Armour, and Ping.
- Health & Wellbeing: Subsidised health club memberships, a fully funded Employee Assistance Programme (EAP), and a Cycle to Work scheme.
- Sustainable Travel Benefits: Access our Electric Car scheme with Octopus EV and make your commute greener.
- Growth & Development: Receive honest feedback, regular coaching sessions, and the opportunity to grow within a dynamic and supportive team.
Equal Opportunities
Your Golf Travel are an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.
Ready to help us deliver world-class travel experiences?
Apply now and go the extra yard with us.
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