AssessFirst
UK/International CSM
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Customer Success Manager | UK Based
The Customer Success team is growing!
AssessFirst in a few words 👇
We’re a fast-growing HR Tech company on a clear mission: to revolutionize recruitment on a global scale.
Instead of relying on CVs, we help companies predict performance and fulfilment by analyzing people’s personality, motivations, and ability to learn.
Today, we’re 110+ team members, supporting 3,500+ clients in over 40 countries, helping them hire and develop their teams in a more inclusive and effective way.
Our culture? Ambition, impact, and freedom.
Want to help shape the future of work? We’d love to meet you.
What you’ll do
AssessFirst’s client base is growing, so we’re looking for a new Customer Success Manager to manage a portfolio of clients across the International market. In this role, you will ensure an exceptional experience for our clients and partners. Your focus will be twofold: supporting successful implementation and effective use of the platform, and managing the timely resolution of technical support issues.
- Customer Onboarding, Adoption & Success Management
- Lead seamless onboarding and drive early activation, while continuously managing customer health, engagement, and adoption to ensure long-term success and retention.
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Value Realisation, Renewals & Growth
- Translate product usage into measurable business outcomes, reinforce value through strategic guidance and success reviews, and contribute to renewals and revenue growth via retention and expansion.
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Technical Support & Cross-functional Collaboration
- Provide responsive technical support and issue resolution, conduct investigations and improve documentation, while collaborating across teams and advocating for customer needs internally.
How you’ll do it
You will own the full customer lifecycle - from onboarding to renewal (with support from your Account Manager) whilst acting as a trusted advisor and first point of contact for both functional and technical needs. Your role will be focused on ensuring clients are supported from initial training and onboarding, to project roll-out, and achieving their KPIs. You will also provide high-quality customer support, providing fast and helpful resolutions to issues and escalating to the internal teams where necessary.
Your future team
You’ll be part of the UK/US Team, made up of 10 people.
You’ll also work closely with the Support, Tech, and Science teams.
What we’re looking for
- 🇬🇧 Fluent English.
- 🔬 A Psychology lover - you’ll truly care about your clients’ focus and be passionate about sharing how AssessFirst can help
- 🚀 18 months+ in a Client Success role within SaaS
- đź’Ş Commercial mindset with a focus on renewals and upsells
- 🧠Empathy, problem-solving mindset, and customer-first approach
- 🗣️ Ability to explain technical concepts to non-technical audiences
- 🎤 Strong stakeholder management and communication
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What you’ll get
- Salary range: ÂŁ50k annual salary + ÂŁ15k OTE
- Autonomy & flexibility: manage your time freely based on priorities and ongoing projects.
- Full remote: work from anywhere in the UK!
- Medical insurance: covered by Deel.
- Team life: strong culture and 3 company offsites per year to connect and have fun.
- Coworking: access to shared spaces up to 6 times a month.
- 25 days annual leave per year
- 7% employer pension contribution
Our recruitment process:
- You feel this role speaks to you and want to learn more
- You complete our online assessments when applying (you’ll receive a link by email)
- Up to 3 interviews: with Lauren (your Manager), a roleplay with Lauren and Becca (Global Head of Sales), and finally with David, our founder, and Quentin (CSO)!
- Welcome - you’re now part of the team! 👏
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