About Us

With a company culture rooted in collaboration, expertise, and innovation, we aim to promote progress and inspire our clients, employees, investors, and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.

Role Summary and Purpose

Supports the day-to-day running of the S&D Central team by delivering operational governance, management information, and process discipline across strategic partner and revenue-related activities, including Additional Broker Remuneration. The role ensures standards are defined, embedded, and monitored, with clear outputs, accurate reporting, and effective coordination across stakeholders.

Key Tasks and Responsibilities

• Prepare high-quality, well-presented, and accurate meeting packs, including analysis and insight, to support engagements between Arch business representatives (typically Key Account Directors) and strategic partners.
• Maintain day-to-day operational control of governance standards within the team, with particular focus on Additional Broker Remuneration (ABR) arrangements:
  • Develop and maintain prescribed processes; communicate requirements to the wider business and support stakeholder adherence.
  • Maintain governance documentation (format, content, and storage) and ensure version control.
• Support S&D compliance with business and regulatory governance and practice standards by maintaining appropriate controls, monitoring adherence, escalating exceptions, and contributing to timely and accurate compliance reporting.
• Own scheduling and deadline management for key governance activities.
• Track account performance and support associated processes (e.g., ROI reviews, interim performance tracking, stakeholder summaries, and quarterly ABR accrual calculations).
• Collaborate with key stakeholders across the business (Finance, Accounts Payable, and Branches) to ensure timely and accurate inputs/outputs.
• Ensure alignment and effective collaboration with Arch International (London) Strategic Accounts Management.
• Engage directly with partners on deal-related matters, as appropriate.
• Submit and track payments in accordance with established procedures.
• Support general UKR and S&D compliance with prescribed governance standards; identify and address shortfalls constructively and effectively.
• Work with colleagues to continually strengthen, embed, and monitor governance controls across the S&D function.
• Ensure S&D compliance with Contract Management best practice (ABR and otherwise) — confirm agreements are properly counter-signed, stored appropriately, contractual periods are tracked, provide objective oversight of ongoing adherence, and support compliance reporting.
• Coordinate the monthly Sales Team meeting to ensure a positive and impactful return to the business—shape the agenda, prepare an effective slide deck, document actions and key decisions, and circulate outputs promptly.
• Drive continuous improvement within the S&D Central function by identifying opportunities, proposing solutions, and leading agreed changes through to implementation.
• Support the development and maintenance of a consistent, high-value performance tracking approach for the Business Development Manager team.
• Support key stakeholders in managing third-party relationships that support the Arch UKR business (e.g., premium finance provider and Bcarm/ARM Plus), including operational effectiveness and governance.
• Support the governance framework for Premium Financing arrangements, including compliance, operational adherence to protocols, and financial performance tracking.
• Build alignment and ways of working with the Arch International Strategic S&D team to deliver synergies and consistent partner governance.