Regent College London
UKVI Compliance & Administrative Review Officer
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UKVI Compliance & Administrative Review Officer
UKVI Compliance & Administrative Review Officer
Department: Pre-Enrolment Compliance Reporting to: Head of Pre-Enrolment UKVI Compliance Contract type: Full-time Salary: £42,000–£50,000 Contractual hours: 40 hours per week (9am–6pm) Start date: As soon as possible
Main Purpose of the Job
The UKVI Compliance & Administrative Review Officer will oversee visa refusal case management, administrative reviews, and UKVI compliance activities in line with the Student Route UKVI regulations, and others as required, relating to international students. This includes leading the development and maintenance of Points Based Immigration systems whilst working with stakeholders to uphold compliance across the College.
The role involves:
- Primary responsibility for supporting applicants and students with immigration matters.
- Ensuring full compliance with UKVI regulations.
- Monitoring performance against the UKVI Basic Compliance Assessment and other key measures.
- Providing management reports on current risks and opportunities.
The ideal candidate will have substantial experience in Student Route visa refusals, Administrative Reviews, UKVI compliance, and immigration casework. A legal or immigration advisory background is highly desirable.
Key Areas of Responsibility
- Review Student Route visa refusals and assess eligibility for Administrative Review.
- Analyse refusal notices to identify case-specific errors in UKVI decision-making.
- Prepare and submit Administrative Review applications and supporting representations, including drafting detailed case summaries, evidence bundles, and documentation.
- Monitor Administrative Review outcomes and maintain accurate case records.
- Liaise with applicants, students, agents, legal representatives, and UKVI where appropriate.
- Provide advice on refusal trends and preventative compliance measures.
- Support complex immigration cases and provide guidance.
- Assist in preparing evidence and documentation for immigration-related matters.
- Stay updated with changes to immigration legislation, policy, and sponsor guidance, ensuring the College and teams are informed.
- Work with the CCO (College Compliance Officer) and HoD (Head of Department) to manage Home Office compliance, including retaining the College’s Student Visa licence.
- Act as the SMS User for the Student Visa licences on the UKVI Sponsor Management System.
- Maintain College procedural documents, including visa checks, expiring visas, withdrawals from study, changes to study plans, visa refusals, and Student Visa reporting.
- Update visa-related material on the College’s website.
- Guide students through visa applications via email and individual meetings, including final checks before submission.
- Assist the CCO and HoD in all aspects of preparation, coordination, liaison, and organisation with UKVI and the College prior to compliance visits.
- Support the management of domestic and international students in collaboration with the CCO and HoD.
- Disseminate updates on UKVI compliance issues and changes to colleagues across the College promptly.
- Proactively review and recommend modifications to Regent College policy to ensure operational processes align with UKVI legislation and guidelines.
- Conduct regular internal compliance audits.
- Advise and train staff and students on UKVI compliance, Sponsor responsibilities, and College policies.
- Uphold compliance in all procedures and policies, acting on constraints during processing.
- Maintain management information on enquiries using a Customer Relationship Management (CRM) student system and SMS.
- Assess the consistency and credibility of applicants’ responses.
- Deliver excellent customer service throughout the role.
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Additional duties include performing other reasonable tasks within the scope of pre-enrolment UKVI delivery as required.
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Essential Requirements
- Educated to degree level or relevant work experience.
- Knowledge of immigration compliance or experience in a compliance setting.
- Experience and knowledge of Student Route visa compliance, visa refusals, and Administrative Reviews.
- Outstanding attention to detail, strong analytical and organisational skills.
- Ability to work with speed and accuracy.
- Proficiency in Microsoft Word, Excel, and CRM systems.
- Commitment to meeting strict deadlines.
- Strong interpersonal and communication skills, with the ability to build and maintain relationships across all organisational levels.
Desirable Requirements
- Experience in the Higher Education sector.
- Competent use of the SMS UKVI reporting system.
- Understanding of other immigration rules, regulations, and frameworks.
- Experience in monitoring and reporting data.
- Line management experience.
- Proficiency in interview techniques and tools.
- High ethical standards and integrity.
- Ability to handle sensitive information confidentially.
- Multilingual skills (advantageous, but not essential).
Compliance Statement
Successful applicants will be required to complete:
- Pre-employment checks, including:
- Criminal records check
- Two professional references
- Identity and Right to Work verification
- Education confirmation
We are an equal opportunities employer and value diversity and inclusion. Selection is based solely on skills, qualifications, and experience relevant to the role.
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