Highcross Shopping Centre
Umami - Assistant Manager
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Welcome to Umami World Kitchen
Welcome to Umami World Kitchen, where global flavours collide in the most delicious way possible. Think of us as your culinary passport-no jet lag, just 100+ mouthwatering dishes from every corner of the globe. From Chinese dim sum to Italian classics, Indian spices to Malaysian street food, we've got it all under one seriously stylish roof.
About The Role
We are looking for an experienced and dedicated Assistant Manager to join our team and assist in overseeing the daily operations of our restaurant. As an Assistant Manager, you will play a key role in supporting the management team, ensuring that the restaurant operates efficiently, staff is well-trained, and customers receive excellent service.
Key Responsibilities
- Assist the General Manager and Deputy General Manager in the daily operation of the restaurant, ensuring that all tasks are completed efficiently.
- Oversee and support the restaurant team, ensuring they adhere to operational procedures, maintain high service standards, and meet performance expectations.
- Assist with staff training, development, and performance management to improve skills and promote a positive working environment.
- Support the management team in inventory management, including ordering supplies and managing stock levels to minimize waste and maximize cost control.
- Assist in creating staff schedules, ensuring adequate coverage and optimizing labor costs.
- Monitor and ensure compliance with food safety and sanitation standards as well as local health and safety regulations.
- Handle guest complaints and service issues in a professional and timely manner, ensuring customer satisfaction is maintained at all times.
- Assist in managing day-to-day financial operations, including tracking sales, controlling costs, and supporting budgeting and forecasting processes.
- Ensure that the restaurant maintains a clean and safe environment for staff and customers.
- Contribute to the implementation of restaurant promotions, events, and marketing strategies to increase traffic and sales.
- Help in managing operational procedures and ensuring that all daily tasks are completed on time and to the required standard.
- Support management in monitoring restaurant performance and customer satisfaction levels, providing feedback for continuous improvement.
- Assist in recruiting and onboarding new team members, ensuring they receive the necessary training and orientation.
- Lead by example in maintaining a high standard of customer service and hospitality at all times.
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Key Requirements
- Proven experience as an Assistant Manager, Supervisor, or in a similar leadership role in the restaurant or hospitality industry.
- Strong understanding of restaurant operations, including front-of-house and back-of-house.
- Excellent leadership and interpersonal skills, with the ability to motivate and support team members.
- Good financial acumen, with an understanding of managing costs, tracking sales, and adhering to a budget.
- Ability to handle customer complaints and issues in a professional, effective manner.
- Knowledge of food safety, sanitation standards, and local health regulations.
- Strong organizational and multitasking skills, with the ability to manage various tasks and priorities.
- Ability to work flexible hours, including nights, weekends, and holidays, based on business needs.
- Proficiency with POS systems, scheduling software, and other restaurant management tools.
- Strong problem-solving skills and ability to make decisions under pressure.
- Passion for the restaurant industry and commitment to delivering an exceptional customer experience.
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What We Offer
- Competitive salary and benefits package.
- Opportunities for career growth and advancement within the restaurant group.
- A dynamic and collaborative team environment.
- The opportunity to contribute to a successful and growing business.
If you're an enthusiastic leader with a passion for the restaurant industry and a desire to develop your career in management, we'd love to hear from you!
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